Prabhakar Yadav Email and Phone Number

Responsible for Launching of new process and designing cross sell campaigns, marketing communication for the product; ensure implementation of credit and operations process and creating new avenues for customer acquisition.Involved in India's 1st 10Second Personal Loan. (Customers can now get funds in 10 Second). closely analysing the process and business every minute and update to group head. Involved in India's 1st Paperless Personal Loan. Customers can now get funds with "Zero Documents")Managing DAP process where in Approval get in 30 minute leads gets generate in CRM and automatically flows to LOS after dedupe and CIBIL check. Use of technology for Instant call back to customers for superior experience & reducing Coa. Process improvements and launch of on-line application platform to reduce customer E2e TATIdentification and creation of New customer segment for portfolio diversificationcustomer touch points through marketing analytics campaign and provide key business insights for business development.Leads are generated through direct banking channels (ATM, Net Banking, E-delight, E-mailers, SMS and Voice Blast)Uploading all the leads in CRM and arranging conference call twice a week and co-ordinating with sales manager for pushing conversation and updating the status and resolving their queries in CRMCRM Process to be rolled out for Sales manager mapping for new product and Creating new avenue for customer acquisition e.g. Toll Free number for Personal Loan (PL), Business Loan (BL) & Consumer Durable Loan (CD)Closure of Process for Model and Product master maintenance, which is key for CD & LSP product to tracking and provide business reporting to Dealers/ Manufactures etc. Implementing Cash Back process across brands and dealers on a monthly basis.Ensure that the Detailed MIS is Published which will help the Region & grow volumes for Personal Loan Business Loan & Consumer durable Loan