Prabhakar Cherukuri (Pc) Email & Phone Number

Digital Transformation Leader | ServiceNow Platform expert | Automation | RPA | Power AutomateI am a seasoned Digital Transformation Leader, adept at driving business strategy and delivering digital transformation solutions using the power of the ServiceNow platform. As the ServiceNow Platform Tower Head in the CIO Organization, I oversee the successful implementation of projects across ServiceNow products for global usage. This encompasses the entire product lifecycle from demand to hyper care to L3 support. I am passionate about adopting new technologies such as GenAI, validating their need within the organization, implementing them, and driving change management. As a certified ServiceNow Platform Owner, I possess a deep understanding of the platform's capabilities.One of my recent key achievements includes rebuilding the ServiceNow tower based on competency and role gap assessments, creating a sustainable team structure. I have also focused on continuously developing talent within the team by inducting batches of freshers to start learning ServiceNow.I have successfully implemented and provided support for SPM, ITSM, ITOM, ITAM, HRSD, and recently, ServiceNow powered by GenAI. In my role, I collaborate closely with our internal practice team and vendors for the implementation of multiple projects within the ServiceNow platform. This involves budget management, cost tracking, people management, and ensuring platform is healthy, always up and running.With extensive experience in working with client CXO organizations for IT Transformation Management, I cover large program management and organizational change management. I believe in being curious, solution-oriented, a team player, strategic thinker, conflict resolver, influencer, motivator, and bringing an outside-in perspective.Happy to discuss on technology trends, ServiceNow and other enterprise (PaaS) platforms capabilities, integrations and OCM.