- Lead SecOps implementations as a vital component of IT transformation initiatives, guiding projects through their entire lifecycle. This includes conducting workshops for stakeholders at various levels, crafting comprehensive roadmaps, architecting innovative solutions, and overseeing implementation and delivery processes.- Contribute to internal initiatives by delivering generic deliverables and creating internal/customer-facing resources such as blog posts and spotlight videos focused on key ServiceNow SecOps features. This proactive approach ensures that internal resources stay updated, benefiting the entire team and enhancing overall knowledge and expertise.- Delivered internal learning sessions on emerging topics to keep the team informed and abreast of new developments. By facilitating discussions and sharing insights, these sessions foster a culture of continuous learning and enable the team to stay ahead in a rapidly evolving technological landscape.

- Led multiple SecOps implementations across diverse sectors including Hospitality, Finance, Education, and Retail, ensuring tailored solutions to meet unique security needs.- Played a crucial role in establishing Vulnerability Response frameworks for organizations, facilitating efficient vulnerability remediation and enhancing overall security posture.- Drove the implementation of Security Incident Response mechanisms, effectively resolving security incidents identified from various sources by setting up seamless integrations.- Mentored new professionals entering the workforce, actively contributing to their growth and development, and fostering a culture of continuous learning and improvement.

- Facilitated multiple time-sensitive IT transformation projects, including critical initiatives during the COVID-19 crisis resolution.- Led offshore development teams, implementing industry-leading best practices and minimizing technical debt.- Actively contributed to internal innovation initiatives, fostering a culture of creativity and exploration.- Played a pivotal role in driving strategic tech evolution and innovation within the organization.

- Developed a Python-based system leveraging AI techniques including machine learning and data mining to tackle critical challenges in software and cybersecurity engineering.- Designed and implemented a web application, establishing integrations with external sources via REST and SOAP APIs. Leveraged D3.js for data visualization, enabling users to easily interpret and analyze approximately 10,000 records through visually intuitive reports.- Engineered logic and automation functionalities within the application using Python. Implemented algorithms to read and classify data, storing results for comparison with manual data classification outcomes. Continuously refined the system for enhanced accuracy and efficiency.

- Assisted professors in teaching undergraduate courses, providing valuable support in classroom instruction and course management.- Took on teaching responsibilities, leading classes of approximately 45 undergraduate students. Conducted engaging lectures, facilitated discussions, and guided course materials.- Acted as a tutor and mentor for students, offering additional support and assistance outside of regular class hours to help them succeed academically.- Prepared dynamic presentations for lectures, ensuring content was delivered effectively and comprehensively to a diverse audience.- Delivered lectures to classes ranging from 40 to 50 students, utilizing effective communication techniques to convey complex concepts in a clear and accessible manner.- Managed administrative tasks such as distributing assignments, grading papers, and proctoring examinations, ensuring fairness and integrity in assessment processes.- Recorded grades accurately and promptly, providing students with timely feedback on their academic performance and informing them of their final grades at the end of the semester.

- Utilized a diverse tech stack including JavaScript, PHP, HTML, CSS, MySQL, and various APIs to develop a website for an Internal Department. This platform provided users with crop suitability predictions based on location and other relevant factors.- Led the entire development lifecycle from inception to validation, conducting thorough requirement gathering, implementation, and validation processes to ensure alignment with project objectives.- Enhanced user experience by updating existing pages and aligning them with the design and functionality of new pages, maintaining consistency and coherence throughout the website.- Integrated external data sources such as darksky.net to fetch local weather data, enriching the website's functionality and providing users with real-time and relevant information.- Leveraged the Highcharts API to create dynamic and interactive reports using the available dataset, enabling users to visualize and analyze data effectively.

- Volunteered at Men's Home, engaging with individuals in need of special care and support. - Focused on fine-tuning their skills, providing encouragement, and offering counseling to foster harmony and well-being.- Organized and facilitated fun activities for residents, promoting social interaction and emotional well-being. - Contributed to creating a supportive and nurturing environment for individuals in challenging circumstances.

- Leveraged a tech stack including ServiceNow, JavaScript, HTML, CSS, ReactJS, and Ajax to develop a sophisticated custom application for a financial client. The application streamlined the expense approval process, previously manual and inefficient, resulting in high customer satisfaction and on-time project completion.- Led the implementation process, which included setting up web services using SOAP and RESTful protocols, integrating with source systems, building workflows, scripting conditional logic, and configuring properties for future maintenance and updates.- Played a key role in developing Request for Proposals (RFPs) and Proof of Concepts (POCs), demonstrating technical prowess and contributing to project success.- Demonstrated proficiency across all phases of the software development lifecycle (SDLC), from analysis and design to development, testing, and deployment, ensuring a comprehensive and effective approach to project management.- Implemented ERR Incidents and Security Operations, enhancing system security and incident response capabilities.- Successfully executed migrations between instances using team development, update sets, and XML configurations, ensuring smooth transitions and minimal disruptions.- Assessed technical feasibility relative to business impact and implemented optimal solutions, prioritizing end-user experience and business objectives.- Owned responsibilities including requirement gathering, sprint planning, and implementation, ensuring systems were delivered on time and to client specifications.- Maintained effective communication with clients, providing updates on progress and addressing queries and concerns promptly.- Demonstrated strong organizational skills, attention to detail, problem-solving abilities, and leadership qualities, contributing to overall project success and client satisfaction.

- Utilized a comprehensive tech stack including ServiceNow, JavaScript, HTML, CSS, ReactJS, and Ajax to implement the entire ITSM suite for a large educational organization. This included building custom reports, dashboards, and a user-friendly end-user portal tailored to specific needs.- Spearheaded the revamp of the user interface, developing custom sites and web pages using HTML, CSS, and jQuery within the ServiceNow platform to enhance user experience and accessibility.- Contributed to the implementation of web services using SOAP and Restful protocols, enabling seamless integration with external systems and services.- Developed and maintained design documents and user manuals using Managed Docs, serving as a valuable reference for system enhancements and user support.- Played a key role in standardizing catalog item templates for reusability, streamlining processes, and improving efficiency across the organization.- Applied hands-on expertise in configuring SLAs, notifications, and user criteria for Knowledge Management and Catalogs, ensuring optimal system performance and user satisfaction.- Built custom reports and dashboards using script includes Ajax, providing stakeholders with actionable insights and improving decision-making processes.- Worked extensively on ITSM modules including Incident, Problem, Change, Knowledge, and Service Catalog, demonstrating versatility and proficiency across various system functionalities.- Contributed to Knowledge articles, Service requests, workflows, business rules, and client scripts, enhancing system functionality and addressing specific organizational requirements.