Project Manager
Current• Assisted in follow-up and interactions with active and new clienteles regarding quote status, revisions requests, and general inquiries.• Managed external vendor services; including requests for proposals for services not offered at Cliantha Research to incorporate into client proposals• Lead or assisted with sourcing of external vendor services when required• Managed client relationship from contract to service/project completion• Ensured deliverables, timelines, and milestones from all contracted services are on track (e.g. Operations, Data Management, Biostatistics, Medical Writing, Quality Assurance, Regulatory Affairs and external vendors)• Developed study timelines and study conduct plans and manage study start-up conduct and close-out• Used appropriate communication to maintain contact with clients to ensure they receive accurate and current information on the status of their project(s), and maintain good relations• Responsible for leading tracking meetings with Operations teams to ensure milestones are on track, discuss study progress, facilitate resolution of issues• Ensured appropriate documents have been reviewed and circulated within company prior to providing to clients• Coordinated and participated in teleconferences/meetings with appropriate study personnel to address internal/external client questions, concerns, or comments.• Prepared and maintained departmental reports and all tracking databases ensuring that they are updated accurately and issued internally and/ or externally in a timely fashion (weekly tracking reports, financial reports etc.)• Notified the Management and Operations of any deviations from client timelines and present alternative solutions• Evaluated and implemented Project Management methodology and best practices• Provided input into development of protocols, and CRFs and where appropriate concerning the active / future projects
