As the Restaurant Manager at Table in Coast Hotel, I lead a dynamic team to deliver exceptional dining experiences, ensuring the highest standards of service and quality. My responsibilities include overseeing daily operations, managing staff, coordinating with the kitchen, and maintaining inventory. I am committed to fostering a positive work environment, driving guest satisfaction, and enhancing revenue through effective management and innovative initiatives.Key responsibilities:Manage and oversee all aspects of restaurant operations, including staff scheduling, training, and performance management. Collaborate closely with the culinary team to ensure menu quality and consistency. Maintain high standards of food safety, cleanliness, and customer service. Monitor financial performance, including budgeting, cost control, and revenue generation. Develop and implement strategies to increase customer engagement and satisfaction. Ensure compliance with health and safety regulations and hotel policies. Handle guest inquiries, feedback, and complaints to ensure a seamless dining experience.

• Manage daily operations of Primrose Restaurant, ensuring smooth functioning of front-of-house and back-of-house activities.• Lead a team of 40 staff members, providing guidance, training, and support to maintain high levels of productivity and customer satisfaction.• Implement effective scheduling strategies to optimize staffing levels and accommodate fluctuating customer demands, resulting in improved efficiency and cost-effectiveness.• Play a key role in maintaining high standards of service quality, cleanliness, and hygiene throughout the restaurant, consistently exceeding health and safety regulations.• Develop and implement innovative strategies to enhance customer experience, resulting in increased customer retention and positive feedback.• Conduct regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback to foster professional growth.• Actively participate in menu planning and development, collaborating with chefs and management to introduce new dishes and seasonal specials.• Proactively address customer concerns and complaints, demonstrating exceptional conflict resolution skills and ensuring customer satisfaction.• Manage inventory levels and procurement processes, minimizing waste and optimizing resources to control costs effectively.• Collaborate with management to develop and implement marketing initiatives, including promotional events and social media campaigns, to attract new customers and drive revenue growth.

Server at a prestigious luxury hotel, committed to delivering impeccable service. Adept at creating memorable dining experiences and ensuring guest satisfaction. Trained in fine dining etiquette with excellent interpersonal skills.

• Provide exceptional customer service by greeting guests warmly, taking orders accurately, and ensuring timely delivery of food and beverages.• Demonstrate thorough knowledge of the menu, including ingredients, preparation methods, and special dietary options, to assist guests in making informed choices.• Upsell menu items and promotional specials to enhance the dining experience and increase sales revenue.• Anticipate guests' needs and preferences, proactively addressing any concerns or special requests to ensure customer satisfaction.• Collaborate with kitchen and bar staff to coordinate order preparation and ensure orders are delivered correctly and promptly.• Maintain a clean and organized work station, including dining areas and service stations, to uphold high standards of cleanliness and hygiene.• Handle cash and credit card transactions accurately.• Work effectively as part of a team, communicating with colleagues and management to ensure smooth service operations and resolve any issues or challenges that arise.• Participate in ongoing training and development programs to enhance product knowledge, service skills, and overall job performance.• Adapt to changing business needs and busy dining periods, demonstrating flexibility and a positive attitude to deliver exceptional service in a fast-paced environment.

• Provide attentive and professional service to guests attending banquet events at Bingemans, ensuring their needs are met and expectations exceeded.• Serve meals and beverages to guests with precision and care, adhering to Bingemans' service standards and presentation guidelines, and addressing any special requests or modifications.• Monitor guests' satisfaction throughout the event, proactively addressing any concerns or requests to ensure a positive experience and prompt resolution of issues.• Anticipate and replenish guests' drinks, bread baskets, and condiments as needed, maintaining a high level of attentiveness and responsiveness throughout the meal service.• Collaborate with colleagues and banquet staff to coordinate table service, ensure efficient workflow, and support each other in delivering exceptional service to all guests.• Assist with clearing tables, resetting dining areas, and maintaining cleanliness and orderliness in the banquet facilities, contributing to a pleasant and inviting atmosphere.• Demonstrate professionalism, courtesy, and a positive attitude at all times, embodying Bingemans' commitment to excellence in hospitality and customer service.

During my 4-month internship at Taj Hotel, Chandigarh, I rotated through key hotel departments.Front Desk:• Provided efficient check-in/check-out assistance and guest services.• Managed reservations and handled guest inquiries effectively.Housekeeping:• Maintained high standards of cleanliness and room preparation.• Assisted with inventory management of housekeeping supplies.Food and Beverage:• Supported restaurant and banquet service operations.• Assisted with food preparation and event setup.Kitchen:• Aided chefs in food preparation tasks and kitchen operations.• Maintained cleanliness and organization in the kitchen area.Overall:• Developed skills in communication, teamwork, and customer service.• Gained valuable exposure to various hotel departments and operations.