Prabhat Kumar Email & Phone Number

San Jose, Ca, Us

- Managing Data Protection and Privacy program within Lifecycle IT portfolio which supports Cisco's $12B TAC business function- Working as the Technical Manager to deliver the Data Protection and Privacy platform for Tagging the Cisco's Customer sensitive data- Program Managing the multi-tenant Cloud platform hosted on AWS to exchange the files and documents between Cisco and its Customers- Leading the AWS transition efforts with Cisco Lifecycle IT program

Bangalore, Karnataka, In

- Managing IT delivery of Cisco Customer Experience program which supports Cisco's $12B business function- Managed and designed the solutions for Cisco's CX program to achieve productivity saving and 5% Case Deflection using AI/ML, NLP, Chatbot and Augmented Search.- Working as the Technical Manager to deliver the Data Protection and Privacy platform for Tagging the Cisco's Customer sensitive data- Executed the first ChatBot Platform based on open source platform RASA to support Cisco's enterprise customers- Delivered the multi-tenant Cloud platform hosted on AWS to exchange the files and documents between Cisco and its Customers- Participated in multiple RFP's as technical solution manager to provide the solution for complex problems - Leading the AWS transition efforts with Cisco Lifecycle IT program

Bangalore, Karnataka, In

- Executed Cisco's Customer Data Protection initiative to protect the entrusted Customer Data thru various platform and framework implementation.- Delivered Cisco's first Data Retention Platform to automatically Archive and Purge the data from multiple integrated systems. - Designed and delivered Unified Access Control Framework for Cisco Customer Data Usage and access within the organization by implementing RBAC and ABAC

Bangalore, Karnataka, In

- Responsible for End to End Project Management and stakeholder management for various IT Projects across GIS and Customer Support services group.- Successfully proposed and implemented strategy for vendor consolidation in this area. Ensure that the transition and overtake was done without any business disruption.- Engaged in providing end to end solutions for GIS first Cloud application Cisco Storage connect hosted on Nirvanix Cloud- Delivered internal search engine for TAC engineers based on ATTIVIO search platform to help and support engineers for productivity improvement

Bangalore, Karnataka, In

- Designed and implemented Cisco's Partner planning tool to manage the Partner's sales plan and growth opportunities- Supported team in resolving all kinds of technical issues- Design and development of Cisco's Asset tracking engine to track all the assets procured by the customers and partners- Mentored and trained resources to deliver quality products

Chicago, Illinois, Us

- Worked in the implementation of trouble ticketing module of iPass Support system using automation - Involved in requirement gathering, analysis, development, testing and integrations- Stakeholder reporting to Product managers

Chicago, Illinois, Us

- Worked as development engineer and implemented various modules of iPass Support Services product and learnt different aspects of Software Development life cycle- Developed the reporting module using Business Objects- Involved in build, testing, configuration control, integration testing and review of different artifacts.

Bachelor Of Engineering (B.E.), Computer Science

Education record