Prabhat Kumar Email and Phone Number
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Technical Manager with 20+ years experience of global leadership in Software Engineering, Customer Experience and Services, Digital Transformation, Application and Data Security, Customer Data Protection. Motivated Leader and highly recognized for effective leadership with complete accountability, enthusiasm and Get It Done approach through open and direct collaboration and communication.Delivered high value business outcomes for stakeholders across the organizations with optimized planning, development lifecycle implementation with cross functional technical team guidance and collaboration, adoption, operational excellence, change management and executive reporting with appropriate Dashboards. I have Successfully executed enterprise information technology capabilities and platforms with specialization in Application and Data Security, Digital Transformation, Cloud transitions, AI and ML using Bots (ChatBots)
Cisco
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Senior Technical Program ManagerCisco Apr 2022 - PresentSan Jose, Ca, Us- Managing Data Protection and Privacy program within Lifecycle IT portfolio which supports Cisco's $12B TAC business function- Working as the Technical Manager to deliver the Data Protection and Privacy platform for Tagging the Cisco's Customer sensitive data- Program Managing the multi-tenant Cloud platform hosted on AWS to exchange the files and documents between Cisco and its Customers- Leading the AWS transition efforts with Cisco Lifecycle IT program
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Senior Technical Program Manager - Cisco CxInfosys Sep 2018 - May 2022Bangalore, Karnataka, In- Managing IT delivery of Cisco Customer Experience program which supports Cisco's $12B business function- Managed and designed the solutions for Cisco's CX program to achieve productivity saving and 5% Case Deflection using AI/ML, NLP, Chatbot and Augmented Search.- Working as the Technical Manager to deliver the Data Protection and Privacy platform for Tagging the Cisco's Customer sensitive data- Executed the first ChatBot Platform based on open source platform RASA to support Cisco's enterprise customers- Delivered the multi-tenant Cloud platform hosted on AWS to exchange the files and documents between Cisco and its Customers- Participated in multiple RFP's as technical solution manager to provide the solution for complex problems - Leading the AWS transition efforts with Cisco Lifecycle IT program -
Technical Program Manager - Cisco Support ServicesInfosys Jan 2015 - Jun 2018Bangalore, Karnataka, In- Executed Cisco's Customer Data Protection initiative to protect the entrusted Customer Data thru various platform and framework implementation.- Delivered Cisco's first Data Retention Platform to automatically Archive and Purge the data from multiple integrated systems. - Designed and delivered Unified Access Control Framework for Cisco Customer Data Usage and access within the organization by implementing RBAC and ABAC
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Technical Project Manager - Cisco Gis And Customer Support ServicesInfosys Apr 2012 - Dec 2015Bangalore, Karnataka, In- Responsible for End to End Project Management and stakeholder management for various IT Projects across GIS and Customer Support services group.- Successfully proposed and implemented strategy for vendor consolidation in this area. Ensure that the transition and overtake was done without any business disruption.- Engaged in providing end to end solutions for GIS first Cloud application Cisco Storage connect hosted on Nirvanix Cloud- Delivered internal search engine for TAC engineers based on ATTIVIO search platform to help and support engineers for productivity improvement
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Technical Lead - CiscoInfosys Dec 2009 - Apr 2012Bangalore, Karnataka, In- Designed and implemented Cisco's Partner planning tool to manage the Partner's sales plan and growth opportunities- Supported team in resolving all kinds of technical issues- Design and development of Cisco's Asset tracking engine to track all the assets procured by the customers and partners- Mentored and trained resources to deliver quality products
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Senior Software EngineerIpass Jan 2008 - Nov 2009Chicago, Illinois, Us- Worked in the implementation of trouble ticketing module of iPass Support system using automation - Involved in requirement gathering, analysis, development, testing and integrations- Stakeholder reporting to Product managers -
Software EngineerIpass 2004 - Jan 2008Chicago, Illinois, Us- Worked as development engineer and implemented various modules of iPass Support Services product and learnt different aspects of Software Development life cycle- Developed the reporting module using Business Objects- Involved in build, testing, configuration control, integration testing and review of different artifacts.
Prabhat Kumar Education Details
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Visvesvaraya Technological UniversityComputer Science -
St. Mary'S School
Frequently Asked Questions about Prabhat Kumar
What company does Prabhat Kumar work for?
Prabhat Kumar works for Cisco
What is Prabhat Kumar's role at the current company?
Prabhat Kumar's current role is Sr. Technical Program Manager | Cloud | CX | AI/ML | Application Security, Data Protection and Privacy | Data & Analytics.
What is Prabhat Kumar's email address?
Prabhat Kumar's email address is pr****@****ail.com
What is Prabhat Kumar's direct phone number?
Prabhat Kumar's direct phone number is +140896*****
What schools did Prabhat Kumar attend?
Prabhat Kumar attended Visvesvaraya Technological University, St. Mary's School.
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