Working as an "Subject Matter Expert" in Cloud Computing (AWS, Openstack)Job Responsibilities:AWS and AWS CLI User Management (IAM) Create accounts Manage access via roles, permissionsEC2 Launch instances, EBS volumes Control security groups, etc Triage issues using Zabbix and CloudWatch Manage tags S3 for backups, Route53 for DNS, VPC for networking)Zabbix Able to interact via Zabbix API Bulk updates of items, hosts, triggers Create… Show more Working as an "Subject Matter Expert" in Cloud Computing (AWS, Openstack)Job Responsibilities:AWS and AWS CLI User Management (IAM) Create accounts Manage access via roles, permissionsEC2 Launch instances, EBS volumes Control security groups, etc Triage issues using Zabbix and CloudWatch Manage tags S3 for backups, Route53 for DNS, VPC for networking)Zabbix Able to interact via Zabbix API Bulk updates of items, hosts, triggers Create and apply templates Create/query (automated) reports from Zabbix Deploy/manage Zabbix updatesVersion Control System (preferably Github, SVN/CVS) Pull, commit and possibly merge code Configuration Management (Cfengine, Chef and/or Puppet) Able to make cookbook/promise changes and push them Able to implement, update and manage the config management system/serversPackage Management (RPMs) Able to install, update RPMs on servers (typically via yum) (Preferably) able to update RPM spec files LDAP User management via LDAP (Plus) Deploy/upgrade LDAP Cobbler (or similar)Deploy instances via cobbler manage cobbler kickstart and snippets deploy/update a cobbler serverDNS Create DNS entries Update/modify dns configsScripting (Bash, Python) Rewrite/update custom zabbix scripts written in above languages Able to implement new scripts given requirements docs/expectations Custom Monitors (ie check if ports are up, disks are healthy using HP, IBM, etc CLI) Audit scripts (report out user accounts for CVS, AWS, Github) Ability to triage an issue accurately and efficiently using logs, monitoring tools, etc (ie goal should be for < 5-10% escalation rate) Ability to document findings appropriately per ITIL Process Familiar with JIRA/Confluence (generic ticket/wiki) Familiar with PagerDuty Show less

Oversee the development and maintenance of standard procedures related to server operating, monitoring and administration Lead the team by providing direction and guidence to the team members in handling issues. Ensure staffing coverage in each shift.Respond to customer escalation and complaints.Interface with other it support teams, both local and remote, to work on standards, accept new scope into into the NOC.Oversee implementation of new technology within NOC… Show more Oversee the development and maintenance of standard procedures related to server operating, monitoring and administration Lead the team by providing direction and guidence to the team members in handling issues. Ensure staffing coverage in each shift.Respond to customer escalation and complaints.Interface with other it support teams, both local and remote, to work on standards, accept new scope into into the NOC.Oversee implementation of new technology within NOC and Lead automation of monitoring administrative tools. Show less

Handling and maintaining remotely located Servers.