Prabhat Shinde Email & Phone Number

Mumbai, Maharashtra, India

Tasks and responsibilities• Daily contact with customers (freight forwarders) and onboard couriers • Manage incoming calls and emails• Quote of OBC requests within 15-30 minutes• Find the best possible flight routes to get the shipment on time at the delivery address• Book scheduled flights and hotels for our couriers• Arrange pick up and final delivery of the goods• Supervise the onboard courier before, during and after the job (mission)• Provide necessary (travel- and customs) documents• Proactively inform the customer on status of the job (mission)• Financial handling/invoicing• Resolve potential issues during a job (mission)• Evaluate the mission and come up with improvements• Identify and assess customers’ needs to achieve satisfaction• Build sustainable relationships and trust with customers through open and interactive communication• Provide accurate, valid and complete information by using the right methods / tools• Follow communication procedures, guidelines, and policies• Take the extra mile to engage customers

Navi Mumbai, Maharashtra, India

Navi Mumbai, Maharashtra, India

• Generating invoices for the US PREMIERE & Non-PREMIERE Customers in their required customer format.• Pulling reports from internal system - DIVA, analysing them, updating spreadsheets, Rate auditing and formatting of invoice in required customer format.• Auditing of agreed rates between service contracts and LARA.• Check the arbitrage, assessorial charges (applicable or not) & affiliates.• Sending B\L draft and invoicing as per VIP customer exception.• Circulating Daily/Weekly/Monthly statistics/reports to the agency in the US as well as to team members.• Correct the rates in system.• Co-ordinating with the US Agency regarding Issues, RFI’s of the team through E-mail and telephone and trying to solve the issues.• Training new team members.• Acting as a floor support to the team & Allocating work to other team members.• Doing Quality audit of the other team members.• Handling Quality audit for premier customers such as AMAZON, LOWES ,PVH CORP, ACADEMY, KIRKLAND, MACY'S , SANMAR , Container Store , FOLGERS , Smucker.• Email monitoring and Acuitive portal.• Knowledge of Microsoft Word, Power point, advance Excel.

Mumbai, Maharashtra, India

Customer Service Associate Jun 2019 – Jun 2020  Responsible to handle all the international as well as domestic cargo flights. Responsible to manage the passengers at arrival, check in, and boarding. Worked in back office also, (prepared time sheet of the flight). Floor walking (Checking all the documents of the passengers).Key Achievements: Received appreciation letter for handling Hajj Flights.

B.Com Banking And Insurance, Banking

Bachelor Of Commerce - Bcom, Banking And Insurance