Client: Peraton (For Social Security Administration), Myriad Genetics, Eli Lilly and Company• Recruiting for IT positions for our direct clients. (W2, C2C, and Full-Time Permanent positions)• Pre-screening of candidates through a detailed screening process; evaluated compatibility with job order's specific requirements, ensure the candidate is a proper fit.• Regularly call candidates for updates on job search, interviews, and skills. Maintained rapport with active candidates.• Conduct searches to find qualified individuals via websites including Monster, Career Builder, Dice.• Reformat resumes as necessary, adding relevant keywords and skills to increase candidates' match with client positions.• Met goals each period for the number of submittals every four weeks.• Maintain active and pipeline candidates in Excel spreadsheets to contact for other possible opportunities.• Responsible for pre-interview screening, acting as the liaison between the hiring manager and candidate; sending compensation agreement, offer, interview, and acceptance or rejection.• Identify and source top candidates through resume analysis.

• Extensively trained in pipeline building and sales generation techniques.• Had been a senior academic counselor and performed counseling sessions with parents and students for BYJU’S learning programs.• Adept at objection handling and customer relationship management.• Using the CRM software "Lead Squared," manage leads for maximum sales conversion.• Generated revenue by types of sales such as Direct Sales, selling over the phone call and video conferences.• Using on-the-spot close or follow-up calls to convert free app users to premium app users.• Explained the importance of higher education and tools to be used to prepare for the process and explaining BYJU’S test preparation and admissions consulting process.• Acted as a single point of contact for all customers until they convert.

(Client: Paytm)Designations: Team Lead for Paytm Smart Retail, Customer Support Associate, Merchant QC Associate.• Effective stakeholder coordination and efficient client management• Coordination with retail merchants to enhance their POS software experience.• Interacted with consumers to respond to their questions about the Paytm app, including payment refunds, returns, and offers. (Via Calls, Mails)• Oversaw the construction of POS software logins, as well as the setting and integration of special flags and payment methods.• Verification of merchants to activate offers in their Paytm account.• Creation of Warehouse ID (WID), Merchant ID (MID).• Have worked on many CRM interfaces at the same time, such as Salesforce, Weaved-in, and Onboarding engine.• Resolved potential escalation opportunities with a proactive approach.

Worked as a Guest Faculty in Industrial Production department.Conducted lecture on Topics of Engineering Drawing, Strength and Mechanics of Materials, Fluid Mechanics, Machine Design, Supply Chain and Quality Management.