Prabhat Misra Email & Phone Number

More than 20 years of international industry experience with exposure to diverse profiles and businesses. Core strengths being Operations Delivery and value to the customer, Business Transitions, Service Documentation & Delivery, Relationship Management.A lean CSSBB professional with deep domain knowledge of banking and financial services. I have had an opportunity to manage service delivery across US / AUS / EU geography for leading banking clients along with Identifying and Implementing Process Transformation/ Re-engineering opportunities across lending (Commercial / Consumer / Mortgage) value chain. Assisting with Solution Design for various RFP's and RFI's. Specialties:• Operations Management & Service delivery.• Leadership Excellence & Motivation• Pre Sales, Solution Design• Client management & retention, P&L management• Transitions & new business migration• Contract Management and Negotiations> Mortgage - Default ops> Correspondence Lending / Direct Lending, Pre Process Review> Retail Banking, Consumer / Commercial Lending, Email ops> Service Desk Support, L1 Support, Voice / Non Voice> Identity and Access ManagementCurrently managing a large multi million revenue run rate and global service delivery team and relationship across a large US based financial services organisation in Retail Banking, lending and mortgage space across India, US and Mexico locations

Listed skills include Team Management, Service Delivery, Crm, Management, and 46 others.