More than 20 years of international industry experience with exposure to diverse profiles and businesses. Core strengths being Operations Delivery and value to the customer, Business Transitions, Service Documentation & Delivery, Relationship Management.A lean CSSBB professional with deep domain knowledge of banking and financial services. I have had an opportunity to manage service delivery across US / AUS / EU geography for leading banking clients along with Identifying and Implementing Process Transformation/ Re-engineering opportunities across lending (Commercial / Consumer / Mortgage) value chain. Assisting with Solution Design for various RFP's and RFI's. Specialties:• Operations Management & Service delivery.• Leadership Excellence & Motivation• Pre Sales, Solution Design• Client management & retention, P&L management• Transitions & new business migration• Contract Management and Negotiations> Mortgage - Default ops> Correspondence Lending / Direct Lending, Pre Process Review> Retail Banking, Consumer / Commercial Lending, Email ops> Service Desk Support, L1 Support, Voice / Non Voice> Identity and Access ManagementCurrently managing a large multi million revenue run rate and global service delivery team and relationship across a large US based financial services organisation in Retail Banking, lending and mortgage space across India, US and Mexico locations