Neil Kumar Email & Phone Number

Auckland, New Zealand

Auckand

Responsible for managing card present payments & technical aspects of FSNI for Payment Express Eftpos products. Regular review meetings with customer for discussion on any problems and issues and rectify them in a timely manner.

Auckland, New Zealand

Responsible for managing unattended payments (Vending machine) & technical aspects of Sanitarium for Payment Express Unattended products.Regular review meetings with customer for discussion on any problems and issues and rectify them in a timely manner.

Auckland, New Zealand

Responsible for managing payments & technical aspects of Briscoes for Payment Express Eftpos & Ecommerce products.Regular review meetings with customer for discussion on any problems and issues and rectify them in a timely manner.

Auckland, New Zealand

Project Manager responsible for planning, Implementation of IVR & contact center module (Geomant – Contact Expert product). This involved scoping, documentation and business analysis as well as stakeholder management and co-ordination of project delivery among the various key stakeholders across both business units.

Auckland

• Provide prompt technical and general support to DPS customers
• Organize team and its workload and make sure performance is kept to a really high standard
• Hold weekly meetings; discuss task delegation and review issues
• Provide and organize training and development where required
• Handling customer complaints and providing effective solutions
• Providing comprehensive and concise performance / management reports on a monthly basis

Auckland

• Providing remote technical assistance over the phone
• Work on Cases escalated by 1st Level support and resolve within SLA or escalate further if required
• Work on complex reconciliation issues for clients
• Provide technical developer support.
• Onsite client visits
• Keep Kayako, CRM and other DPS systems up to date with accurate data.

Auckland

• Providing remote technical assistance over the phone
• Set up live accounts for DPS EFTPOS and ECOMMERCE Customers.
• Acknowledge and resolve incoming emails, where possible immediately and definitely within 30 minutes of receipt.
• Answer phone calls within 3 rings and provide 1st level support or pass on to sales / support team. Where possible, resolve customer query immediately or within 30 minutes.
• Reset passwords, upload payment page logos, configure test kits, and activate live accounts.
• Escalate more technical issues to 2"* level helpdesk. Advise customer of status and follow up with helpdesk / customer to ensure satisfactory resolution.

Auckland

• Onsite Desktop Support.
• Hardware Audit.
• PC Troubleshooting and Maintenance

Gisborne, NZ

Provide technical phone support, online support and training.Verify and reproduce reported bugs and document accordingly.Assist Preparation and writing of program documentation and manuals. (Doc-To-help).Backup assistance with answering telephones and looking after reception.Preparation of templates and other program data required for smooth software.

Suva, Fiji

• Reporting directly to the Managing Director and the Hotel Accountant
• PC Repair and Maintenance, Installation of software and hardware(Windows, Office,Antivirus, anti spy ware)
• Maintain and service all the computers and printers in the organization.
• Manage and maintain server (Windows 2003 server) and do daily backups for onsite andoffsite.
• MYOB Software (version 9, 12 & 17) support and training.
• Roomaster Software (POS) training and support

Suva, Fiji

• Reporting directly to the Managing Director and the Hotel Accountant
• Negotiate with suppliers on prices, credit terms, and discounts for quality products that meet JJ’s standard and arrange delivery schedules.
• Help the Hotel Accountant in weekly payroll on the standss paymaker software.
• Overall in charge of Purchasing for the restaurant and hotel.
• Monitor Restaurant Food and Beverage daily sales and provide cost of sales reports to management.
• Handled monthly creditor reconciliation and payments.

Fiji

• Service and Maintenance of PC and Printers.
• Networking and troubleshooting.
• Doing Onsite jobs on call.
• Sales – computers, computer hardware, printer accessories.
• Helpdesk Support for IDL support.
• Helpdesk support for hardware and PC users.