Business Consultant (Contact Center Professional)
Current- Research Analyst who understand the importance of clear and concise marketing efforts while keeping focus on the cost to the business unit.Play an integral role in supporting the business team through sales and.
- VUI Design, Call Flow Analysis and Design,
- Application Development &Grammar Development & Tuning
- Integrating 3rd party applications (Voice biometric, Web services, CRM, etc.,)
- Agent Desktop Development and Customization, Routing Strategy Development & Customized Routing in VCC
- Voice Testing & Reporting, Support(Call Analytics, Agent monitoring, Call Recordings)Voice Technologies:VXML, SALT, GRXML, CCXML, SSMLVoice Platform:HollyConnect, Avaya Voice Portal, Genesys Voice Portal, Voice Genie.