Business Consultant (Contact Center Professional)
CurrentResearch Analyst who understand the importance of clear and concise marketing efforts while keeping focus on the cost to the business unit.Play an integral role in supporting the business team through sales and marketing with the concentration in Voice and Contact Center Capabilities, Speech Recognition, CTI, Genesys, and Unified Communications.Interface with specific clients, primarily through e-mail and telephone contacts to work with sales team to acquire new clients and sell new business into existing clients by delivering clear solutions to business problems to achieve efficiency and productivity.Technical Capabilities:IVR, CTI, SIP, Application Development,Support Genesys, Avaya,Cisco,Holly, ACME, Contact Center,Contact Center Optimization, Deployment,Advanced Reporting, VXML Development Utilizing Java, C#, Genesys Composer, and various Nuance tools.Sensiple's Voice & Contact Center Capabilities:• VUI Design, Call Flow Analysis and Design,• Application Development &Grammar Development & Tuning• Integrating 3rd party applications (Voice biometric, Web services, CRM, etc.,)• Agent Desktop Development and Customization, Routing Strategy Development & Customized Routing in VCC• Voice Testing & Reporting, Support(Call Analytics, Agent monitoring, Call Recordings)Voice Technologies:VXML, SALT, GRXML, CCXML, SSMLVoice Platform:HollyConnect, Avaya Voice Portal, Genesys Voice Portal, Voice Genie, Tellme, Voxeo, MS Speech ServerContact Center & CTI:Genesys, Avaya, Nortel, Genesys CIM, Genesys WFM, Genesys URS, Genesys OCS
