- Administered overall setup, configuration, customization and maintenance of the Salesforce.com platform for the various divisions- Performed system admin functions such as user management (profiles and roles), custom fields and validation rule configuration, record types, picklists, page layout management, email templates, public groups and other configuration items- Worked with custom workflows, custom objects, notifications, approval rules and process builder- Developed a detailed understanding of CRM core application architecture, as well as integrated applications such as Netsuite and Pardot- Worked with end-users to support reporting, dashboards and administrative needs-Troubleshot and resolved user questions, errors, and issues - Performed unit testing, integration testing, and performance testing of new functionality - Analyzed and mitigated issues identified during testing

- Participated in all phases of testing to ensure quality- Created and managed test assets to ensure maximum coverage- Strong understanding of Business specifications and requirements- Executed Manual testing to Functional and Non-functional requirements- Performed test procedures, recorded results and reported defects- Communicated with the team on a daily basis on defect status and implementation

- Provided QA services to internal business partners- Responsible for the development and execution of manual test cases