Certified EDM developer and a business & technology leader with proven track record of establishing, managing, and strengthening business strategies, Implementation projects by planning and effective execution of performance for Customer Success & Operations teams globally in Network & Regulatory Solutions (NRS) businesses and Software as a Service (SAAS) products.Over 9 years of comprehensive experience and in-depth knowledge of diverse technology operations, processes, and people management, including 4 years as Implementation Project Manager. I am known for managing the most challenging clients and delivering complex projects driven by my leadership, deep interest in Information technology combined with effective communication. I'm proficient in Scheduling and Time management, Risk management, Negotiations, Critical thinking, and Problem-solving skills which allow me to deliver end results with excellence.I believe in supporting and lifting people up that consequentially results in driving performance through everything.