Prabhs Sullivan Email & Phone Number

London, England, United Kingdom

• Responsible for the CRM portfolio and applications including Salesforce and Sitecore.
• Partnering with the business to deliver Marketing, Admissions, and Communication initiatives based on their priorities, aligned to the processes and tools.
• Delivered a pilot for revenue generation and Salesforce marketing cloud automation.

• Responsible for the delivery lifecycle for Adecco’s business reorganisation across two brands.
• Managing the Salesforce and integrated end to end solutions as part of the business reorganisation.
• Delivering the business outcomes and governance process including System Development, Data Migration, Quality Assurance, Business Go live and relevant business workstreams.

London

• Delivering Business Value and Outcomes for Client Services Teams globally and for Clients, by optimising the Salesforce Platform and Client onboarding process to improve productivity and Client satisfaction.
• Managed the delivery cycle and governance process to enhance the existing Salesforce Service Cloud solution for 2000 sales and service users, and Experience Cloud solution for Clients to access a knowledge base and.
• Developed a proposal to establish a Centre of Excellence and governance framework for the Salesforce Platform across the business teams.

London, United Kingdom

• Delivering business transformation programs and strategies, providing Salesforce solutions and business value to customers.
• Working closely with presales, engaging with prospective customers and clients from initiation to delivery.
• Working closely with clients to deliver excellence throughout the project lifecycle using Agile, managed development and QA teams, data strategies, release processes and implemented Salesforce solutions.
• Developed a mobile app and Salesforce financial solutions for a financial company.
• Implemented a customer centric solution and data model for a Bank.
• Managing project delivery from initiation, requirements, solution development, testing and training for a major Healthcare provider, deploying Salesforce Sales, Service, and Experience cloud solutions to digitise.

Middlesex, UK

Managing Business Intelligence Analytics pilot solution for Global Virtual Sales teams using Salesforce Wave Analytics as part of the Digital Selling Strategy.

London, United Kingdom

Responsible for managing the implementation of Field Service Solutions on Salesforce1 for a medical device technology and fitness company.

Middlesex, UK

• Responsible for managing the deployment of IT Services for the Corporate Store for Cisco Employees to have one place to access and order IT Services and Mobile Apps. (first company worldwide to implement an integrated.
• Responsible for the end to end process and project lifecycle for IT Services deployed into the Store and ensuring successful customer experience and improving the Employee Experience.
• Managed the migration of 14,000 sales users globally and Mobile Sales Apps to the Corporate Mobile App Store.
• Lead a team of 14 people through the project lifecycle from analysis, design, development, QA, migration, go live and support.
• Managed the software release, customer and system requirements for the migration and launch of the Mobile App Store.

London, United Kingdom

• Responsible for defining, scoping and managing large, complex Sales Process programs within Salesforce.com through the Software Development Lifecycle across the Prospect to Order Process.
• Managing multiple IT projects on Salesforce.com from defining the security model and access for sales and customer services, account planning, sales motivation and enhancing Salesforce.com functionality to meet.
• Delivering and executing Salesforce.com enhancements for the Sales, Marketing, Customer services and administration teams for using Salesforce.com for accounts, contacts, opportunity’s, contracts, quoting and various.
• Lead a team of 8 Business Analyst and collaborating with the global teams including Software Development.
• Managing Sales Process programs using Salesforce.com and integrating with Siebel within an Agile and Waterfall Environment.
• Responsible for the release management, prioritising requirements and managing expectations with stakeholders.

Middlesex, UK

• Responsible for managing large complex sales projects within Sales Operations and leading the development and deployment of Salesforce.com and Sales tools.
• Successfully managed a pilot to implement a Global Forecasting process to ensure forecast accuracy, pipeline, improve sales effectiveness and increase revenue.
• Responsible for deploying a Global Sales Process and enhancements to Salesforce.com opportunity management for 4,000 users in Europe.
• Lead a team of 8 people in Europe and worked with a global team of 30 people.
• Delivered a change management, communication and training plan for 4000 users.
• Lead and executed the approach to increase Salesforce.com adoption and utilisation.

• Responsible for managing the deployment and development of the Salesforce.com CRM solution and integrations for Sales teams in Europe across the Lead to Order Process as part of Cisco’s Global CRM strategyPhase 2 CRM.
• Lead a team of 15 vendor staff (PM, trainers, technical & BA).
• Supported the Resourcing Management, Financial planning and Budget management
• Responsible for managing the Salesforce.com opportunity management solution and deployment rollout for Europe to 4000 users
• Closely worked with the global teams, key stakeholders and sales teams to define, prioritise and represent Europe’s requirements and to build a solution with relevant integrations within an Agile and Waterfall.
• Contributed to building new Salesforce.com modules to manage Cisco’s complex matrix organisation.

London, United Kingdom

Risk Management and Consulting ServicesConducted business analysis workshops to define the sales and marketing processes for the global rail business stream and implemented Salesforce.com.

Middlesex

• Customer Management & Feedback Software Provider
• Responsible for the successful project management and IT delivery of customer services management and feedback solutions for Anheuser-Busch, Toyota GB, Thames Water, First Choice and Starbucks.
• Financial planning & budget management responsibility for Anheuser-Busch ~$1 million.

Service Process Optimisation Software ProviderResponsible for implementing a resource management solution at Nortel Networks

E-business and Systems Integration ConsultancyDelivered Commerce One's E-Procurement training courses on the implementation and methodology of their solutions to Accenture, KPMG, Compaq and relevant partners.

Business Transformation and People Integrating ConsultancyManaged the change management strategy for PeopleSoft implementations for GlaxoSmithKline and Packard Bell.

Healthcare Software and Information SolutionsResponsible for the management of a Community and Mental Health system.

Bachelor'S Degree, Social Science 2:1

A Levels - Sociology, Psychology, English

High School, 9 Gcse'S