Background: With over 12 years of experience in IT, BPO, KPO, and IT-enabled services, I excel in effective communication and collaboration both within my team and with internal and external customers. My leadership skills shine as I successfully manage a 10-member team, in addition to overseeing an Associate Manager and last 10 years of experience in Work Force Management implementationCore Skills: · Project / Project Management · Forecasting · Capacity Planning · Scheduling · Volume reconciliation · Seat management · Inventory control · Cost analysis · Monitoring Operation Efficiency · MIS & RTA · Revenue Leakage Checks · Downtime Analysis · Leave Management for agents as well Team Leaders · WFM Skill Development Plan/Training · Presentations (Quarterly, Monthly & Weekly)Programming Languages (• VBA, Macros) | Operating system (• Windows • RedHat Linux 7) | Cloud Database (SQL) | Software and System (MS Office 365 Suite Word, PPT, Access, Teams, SharePoint) | Data Visualization (Tableau • Power BI) Google platform (Workspace, Cloud, Google sheet)
Amazon
View- Website:
- amazon.com
- Employees:
- 734811
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Demand And Supply Planning (L6) - WfmAmazonChennai, Tn, In
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Account Planning Manager - WfmWebhelp Jan 2023 - PresentBengaluru, Karnataka, IndiaIn my role as an Account Planning Manager within the BPO environment, I am responsible for overseeing the end-to-end Workforce Management (WFM) planning processes, continuously striving to identify and implement better methods. My focus is on analyzing data trends to pinpoint areas for improvement and leading a team of expert capacity planners, forecasters, and clients to collaboratively deliver effective solutions. -
Planning & Forecasting - WfmRadial Inc. Jun 2020 - Jan 2023India -
Sr. Prof - Workforce Analytics, Level - 4Sutherland Nov 2018 - Jun 2020Chennai Area, IndiaForecasting, Capacity Planning, Scheduling, Volume reconciliation, Seat management, Inventory control, Cost analysis, Revenue analysis & Monitoring Operation Efficiency -
Work Force ManagementAccenture In India Nov 2015 - Nov 2018Chennai Area, IndiaAccenture - Analyst in Workforce Management team - Planning, Forecasting, RTA and MIS reporting -
Senior Analyst - WfmSutherland Oct 2014 - Nov 2015Chennai Area, IndiaResource Planning Analyst - Indian, Philippians & Jamaica
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Executive Workforce ManagementFirstsource Oct 2010 - Sep 2014Chennai Area, IndiaCapacity planning, Forecasting, RTA, MIS and Training & Quality
Prabhu D Education Details
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Mechanical EngineeringMechanical
Frequently Asked Questions about Prabhu D
What company does Prabhu D work for?
Prabhu D works for Amazon
What is Prabhu D's role at the current company?
Prabhu D's current role is Demand and Supply Planning (L6) - WFM.
What schools did Prabhu D attend?
Prabhu D attended Mechanical Engineering.
Who are Prabhu D's colleagues?
Prabhu D's colleagues are Michael Y., Sonay A. Parker, Emily B., Bj Gill, Matt Keim, Sougata Sarkar, Na'kelah Williams.
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