Specialties:- • Requirements Elicitation and mapping them on to the business requirement document.• Analyzing customer requirements and proposing a business solution, new opportunities for the problem.• Experienced in analyzing the AS-IS process of the client to formulate the TO-BE strategy and perform gap analysis. • Ability to present ideas in business-friendly and user-friendly language to end user and senior management. • Responsible for creating insights, reports in form of tabular data generated in Analysis for Office and Design Studio tools developed in SAP BW• Technical knowledge on MS CRM 2011 customization, SQL, SAP SD for basic troubleshooting activities. • Conducted scrum daily stand-up meeting, sprint planning and retrospective meeting to successful complete the projects. • Liaising between product owners, development team and stakeholders.• Preparing release communication to key stakeholders on deployed new change request / enhancement. • Strong experience of working in Waterfall and Agile scrum.• In-depth knowledge on all aspects of project management and implementations :- User story, business case, project plan, executing task created in project plan, monitoring & controlling of project phases, status reporting, product transition and closure.

> Engage as Support Analyst to assist them in requirement elicitation and creation of Business requirements document to be utilized in the IT Solutions delivery> Change request management and customization in CRM Siebel System> Creating test script, Performing UAT also on-boarding stakeholder during UAT. > Review the solution documents to ensure that proposed solution meets the requirement. > Evaluate the cost benefits analysis and feasibility for change requests (requirements) to ensure that changes with valid business justifications go into development> Creating Report for top management for their daily/weekly & monthly analysis.