Prabhu Hiremath Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

Create vision and strategy for building solutions and services based on the new age infrastructure and cloud based technologies Build partnerships and alliances with the best technologies in marketResponsible for P&L, Sales& Marketing, Business development, Operations, Legal , HR and Finance functionsLead the Delivery organisation, quality and project management

Pune Area, India

Build a strategy to maintain and develop services revenue on 3DEXPERIENCE Platform for customers and partners in NAM and LATAM regionIdentify and develop new business opportunity with key customer and increase signing pipelineEnsure revenue and margin goals for the opportunity are realized in line with the Services Business planDevelop proposals to maximize margin through re-use, capitalization, fixed price contracts and performance metricsResponsible for client management / delivery management of the accountResponsible for action plan to achieve customer satisfaction and value realization

Pune

 Responsible for managing projects while focusing on business development  Develop and maintain specific offering types, Set framework/process for early detection and response escalation Responsible for contribution margin and top line growth, Overseeing governance of all projects under the scope Operationalizing offerings and competency development  Involved in the strategic planning and execution of transformations in the organisation Performance Management & Development  Reviewing Proposals, MOUs, NDAs; Contracts and related areas Monitor Contractual Obligations and Performance Guarantees; identifying and mitigating risks involved

Pune Area, India

Pune, Maharashtra, India

 Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level Setting out quality standards for various operational areas, ensuring a high-quality customer experience, while adhering to the SLAs and work processes Conducting root-cause analysis and taking preventive measures for repeated escalations Managing service operations for rendering and achieving quality services as well as providing first line customer support by answering queries & resolving their issues, ensuring minimum TAT Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices Accountable for recruiting, leading, training and monitoring performance of the team members for maintaining excellence in the service operations Implementing performance management process including objective setting, development planning and quarterly / annual performance reviews Evaluating effectiveness of training & development programs also responsible for formulating or reviewing training strategy and determining appropriate instructional methodologies and formats

Responsible for managing the R&D Data Center Support. Provide Ready to use PLM environments for APAC sites of Dassault Systemes. Production Support and tools development for Software Production Factory.HW/SW planning and resource optimisationRecruitment, People Management, Project managementTeam won the prestigious Service Excellence Award for year 2009.

Setting up the Environment Support teamManaging Dassault Systemes PLM environments like ENOVIA LCA, VPM V4 etc built on various Operating systems and database combinations

Worked on Industrialisation of CATIA-ENOVIA Interop domain followed by leading the Infrastructure Indus team 3DPLM

Responsible for providing technical support to customers on CATIA V4 & V5, DELCAM, Faro Arm.Assist sales teams on Demonstartions and Technical Discussions to prospects.

Pune