Process: Pre-Sales Support, Bid Management / Deal ManagerGrowth Path • May’09-Jun’11 Management Trainee • Jul’11-May’14 Assistant Manager • Jun’14-Feb’18 Operations Manager • Since Mar’18 Senior Manager Operations, Pre-Sales Support, Bid Management Key Result Areas: Bid management as per Industry Best Practices and GCI (Generating Client Impact) framework for large and mega deals to ensure higher down select and conversion rates by:Being a trusted partner to the sales, solutions, large deal director and commercial establishmentEnsuring competitive and high-quality proposals are built by benchmarking with industry standards Deal advisory ensures focus on client centric planning and strategy:Mapping client objectives and challenges to Genpact’s capabilities to build win themes, competitive win plan, proposal strategy, value prop, solution design and commercial strategyIdentify the right flying formation, ensure proposal compliance, determine proposal structure, write draft executive summary, ensure proposal quality through tool-based audit & enhance visualizationProcess: Operations Delivery Manger (Senior Manager Operations)Key Result Areas:Led a 150+ FTE team for ops delivery of Consumer Finance, Unsecured Lending Verification, Customer On-boarding, Customer Support, and Servicing for a leading bank in AustraliaLed a 50+ FTE team for ops delivery of Order Management & Fulfillment processes for a leading CPG service provider in USIn addition to maintaining key KPIs / SLAs for delivery, also responsible for client management, maximizing CSAT / NPS score, people management, cost efficiencyPlayed a key role as Vendor Manager (Remote Management experience) for developing the Field Fulfillment Division across Tamil Nadu region to provide various services to domestic clients.