Prabhuling Umarani Email & Phone Number

Bengaluru, Karnataka, India

•Understanding & analyzing client's Business Processes and mapping•Worked closely with testing team to resolve issues and worked on Integrationtesting.•Resolving ERP related issues and ticket system.•Analysis of new ERP software features and implementing it accordingly.•Gathering and analysis of user requirements.•Resolving ERP issues also from back end (using SQL).•Have good knowledge about SQL like Select, Delete, Update, Create, joins of tables,SQL operators etc.•Responsible for error analysis,research of the same and providing propersolutions and suggest precautions to avoid errors.•Coordinated with client management and Key users to resolve the issues.•Process clarification for the end-user.•Analyzing the problem to provide solutions to user generated errors.•Ensuring resolution provided are within agreed time period.•Handling Service Now (S-Now) ticketing Tool.•Analyzing the incident ticket and providing solution through Ticketing Tool.

Noida, Uttar Pradesh, India

•Resolving Day to Day issues raised by the user end. •providing module wise training to new joiners.• Analysis of new requirements related to business processes. •Mentaining business process application up to date•Coordiating efforts to meet customer and business needs.•Supporting the implementation and development of business solutions and analysing the benefits of those solutions.•Collecting project requirements and meeting with project teams regularly to coordinate tasks and resolve conflicts.

Bengaluru, Karnataka, India

Malur, Karnataka, India