Prabhu Mallick, Csm® Email and Phone Number

In my role as the Manager of IT Infrastructure & Cloud Services at Medline India (GCC-Global Capability Center), I spearheaded modernization, cost optimization initiatives, managed OEM/vendor relationships, and ensured stakeholder satisfaction. I successfully led budgeting and forecasting efforts, while also overseeing a team of IT professionals to deliver exceptional service levels and continual improvements.Technology Stack: Microsoft Azure Cloud Azure Kubernetes Services SUSE Rancher HashiCorp – Terraform Azure Monitor, Prometheus/Grafana, LogicMonitor Recovery Service Vault, Commvault, Valero HELM Microsoft Windows Servers, Active Directory Linux - SUSE, RedHat Virtualization – VMWare Storage - NetApp, Dell

Led a team of 70+ members, including Architects, Tower Leads, and SMEs, to manage infrastructure and cloud landscape, ensuring high performance and efficiency. • Spearheaded BAU, transformations, and projects, driving continual service improvements and automation, resulting in increase in operational efficiency for multiple customers from Airport domains, e.g. Montréal–Trudeau International Airport, Toronto Pearson International Airport & Edmonton International Airport • Enhanced customer digital footprints by implementing strategic initiatives, leading to improvement in customer satisfaction rates

Led the management of Compute, Storage, ADDS, tools & O365 environments for global BFSI & Retail customers, ensuring high performance and reliability. Customers: Northern Trust, USA & Royal Friesland Campina, Netherlands etc • Directed a team of IT professionals, driving service improvements and operational efficiency, resulting in enhanced customer satisfaction rates. • Implemented strategic initiatives for infrastructure optimization, achieving cost savings while maintaining service quality

• Managed Windows Servers, Domain Services, VMware, and Citrix environments for The McClatchy, USA, ensuring high performance and reliability. • Led a team to enhance operational efficiency and customer satisfaction by implementing strategic initiatives and best practices. • Improved service delivery and reduced downtime through proactive management and troubleshooting of infrastructure issues.

• Led organizational competency building on Microsoft Azure, achieving accreditation in Data Center Transformation and Pre-sales Technical Assessment for Data Center. • Designed and executed infrastructure migration and data center transformation projects in Automotive and Telecom domains, enhancing operational efficiency. • Managed end-to-end project delivery, ensuring high client satisfaction and achieving improvement in service delivery efficiency.

• Led the management of Microsoft Directory Services and Windows Server Infrastructure, ensuring high performance and reliability. • Enhanced service delivery and customer satisfaction by implementing strategic initiatives and best practices, resulting in improved service efficiency. • Directed a team of IT professionals, driving operational efficiency and achieving high client satisfaction rates.

• Managed Physical Data-center for "Toyota-Kirloskar Motors" and provided support for Microsoft Windows Server and VMware infrastructure, ensuring high performance and reliability. • Provided application support on JBOSS, HYPERION, Peoplesoft, Oracle EBS, IBM MQ, WINCMM, improving service efficiency. • Implemented strategic initiatives to reduce system downtime, enhancing overall service delivery.

• Led a team of platform, application, and service professionals, enhancing service delivery and customer satisfaction rates. • Managed website build and hosting services, ensuring high performance and reliability, reducing downtime • Developed and deployed desktop and web applications, improving operational efficiency and user experience.

Worked as a System Engineer, managed IBM Message Queue, Message Broker Services, Windows & Linux systems for South West Airlines, USA