1. The role involves overseeing operational activities and delivery planning, with a focus on preparing daily and weekly reports. 2. It includes managing Grocery Control Metrics to prevent breaches effectively. 3. Responsibilities encompass monitoring warehouse performance and implementing capacity management strategies during last-mile operations to enhance customer experience. 4. The position requires analyzing breach factors, identifying root causes, and collaborating with relevant teams to implement corrective actions. 5. Additionally, the role involves administering fulfillment center and customer logistics operations across PAN India. 6. Engaging with stakeholders to understand challenges and prioritize resolutions is essential. 7. Regular monitoring of last-mile operations is critical, with the responsibility to escalate threshold breaches to management. 8. Implementing necessary corrective measures promptly is a key requirement. 9. The role also includes developing route plans for last-mile deliveries and communicating changes to customers. 10. Lastly, collecting root cause analysis data from ground operations will support continuous improvement initiatives.

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