I have joined study info centre as role of Counsellor.- Education Counsellor for USA, UK, Canada & South Korea. - work as Supportive hands in Admission Department as well

As a CSR at Ncell I performed following Roles:Handled 100+ calls daily & covered all area of responsibilities (5-person customer service team) Signed up new customers, retrieved customers data, solved 97% of customer problems  Received 95% customer satisfaction rating, which contributed to sharp my skills My key role was: Serves customers by providing product and service information and resolving product and service problems. Categorize documents based on their type, importance, and relevance to streamline retrieval. Ensure that all documents are properly classified, filed, and stored in accordance with company policies and regulations. Implement measures to ensure the security and confidentiality of sensitive documents. Assist customers in understanding and completing required documentation. Review customer-submitted documentation for accuracy and compliance. Establish and maintain organized filing systems for both physical and electronic documents. Opens customer accounts by recording account information & maintains customer records by updating account information. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. At the end of day, reporting supervisor. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed Solving customer issues.

As a Front Desk Officer I performed following roles -handling guest reception, inquiries, and providing essential information. Proficient in multitasking, communication, and maintaining a professional atmosphere at the forefront of customer interaction Build sustainable relationships and trust with customer accounts through open and interactive communication Develop and implement document management policies and procedures. Review and edit documentation for accuracy and completeness. Monitor document usage, access, and retention to ensure compliance with legal and regulatory requirements. Work with internal teams to establish standard documentation templates, formats, and styles. At the end of day, reporting supervisor  Generate sales leads Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents