Prabodh Tayade Email and Phone Number

• Technical Support & Customer Interaction: Acted as the primary technical contact for customers, delivering expert support via phone, email, and chat. Managed escalated complaints and major incidents, collaborating with internal teams for swift resolution. Utilized Atlassian tools (Confluence, JIRA, Service Desk) to track and resolve technical issues related to infrastructure and cloud services.• Customer Relationship Management: Cultivated strong, long-term client relationships through regular health checks, business reviews, and account assessments. Oversaw billing and credit support for clients without a designated Technical Account Manager (TAM).• Onboarding & Coordination: Played a crucial role in customer onboarding, serving as a key contact for complex issues and organizing follow-up meetings with internal teams and customers. Participated in TAM on-call rotation for case escalations and inquiries.• Service Management: Addressed performance issues, service disruptions, and downtime incidents. Managed service decommissioning and operational client health, supporting renewal processes and Performance and Capacity Assessments for non-TAM customers.• Technical Liaison & Expertise: Served as a technical liaison between customers and internal teams, providing guidance on migration strategies and optimization opportunities. Escalated unresolved issues to management as necessary.• Data Management & Reporting: Generated reports on Cloud Billing and Optimization, managed budgets, and tracked costs to prevent overruns. Maintained software and infrastructure versions for roadmap planning.• Collaboration & Communication: Worked closely with Technical Account Management, Project Management, and Operations Managers to achieve customer objectives and resolve contract issues. Acted as the primary interface for Revenue and other internal teams.

• Supported the sales team with quotes, proposals, and presentations. Provided accurate pricing to distributors, updated project registrations, and monitored payments. Managed and localized marketing materials, maintained sales pipelines, tracked key sales metrics, and ensured comprehensive customer records.• Oversaw the entire order fulfillment process to ensure timely, accurate invoicing and delivery. Prepared Proforma Invoices (PI) and coordinated with customers to meet sales requirements, ensuring both delivery schedules and payment timelines were adhered to.• Collaborated with supply chain teams to manage dispatch schedules, warranty claims, and technical requests. Assisted distributors with logistics planning, pre-payment requirements, and addressed warranty claims. Managed distribution of installation manuals and prepared pro-forma invoices as needed.• Assisted in designing small playground projects by selecting products and creating layouts. For larger projects, worked closely with Kompan Asia Design Studio (KADS) to develop tailored design proposals for client presentations.• Stakeholder Collaboration: Reported directly to the Business Development Director, India, and engaged with senior management, marketing, sales support, logistics, and design teams for cohesive project execution.• Monitored and evaluated order processes, prepared order reports, and provided insights for sales process optimization.• Developed and conducted staff training programs to enhance team knowledge and efficiency in sales and support roles.• Conducted audits of current procedures and implemented process improvements to drive efficiency gains.• Acted as the primary point of contact for escalations within Sales Operations, providing timely solutions to resolve issues.• Assisted in month-end closing activities, ensuring all sales and order documentation was accurate and complete for reporting purposes.

• Customer Support and Communication: Acted as the primary contact for customer inquiries, resolving concerns, and coordinating order forms with the design team. Provided detailed order status updates and tracked shipments, followed up on purchase orders and payments, and addressed issues related to orders and product shortages.• Order Fulfillment, Processing & Invoicing: Managed end-to-end order fulfillment, including order entry in SAP, progress monitoring, and invoicing. Coordinated with the design team for layout designs and facilitated approval processes.• Production and Logistics Coordination: Prioritized urgent orders, managed logistics, and ensured timely dispatch of documents. Monitored shipment progress and resolved delivery issues promptly.• Vendor and Supplier Management: Coordinated with the purchase team for material availability, followed up on supplier orders, and maintained strong vendor relationships.• Inventory Management: Monitored stock levels, managed material purchases, and coordinated with warehouse and logistics teams for inventory management and issue resolution.• Financial Coordination and Reporting: Prepared RFQs, negotiated bulk order terms, generated reports on order status, and managed customer orders and invoicing.

• Client Coordination and Onboarding: Provided comprehensive information on registration processes and managed the client onboarding process, ensuring smooth integration into the company's systems.• Sale Agreement and Registration Process: Coordinated the Sale Agreement and Registration process, demonstrating expertise in registration formalities.• Customer Relationship Management: Achieved monthly payment collection targets and maintained high levels of client satisfaction through timely updates and effective communication.• Documentation Management: Ensured accuracy and completeness of transaction documentation and assisted clients in obtaining bank sanctions and completing disbursement formalities.• Query Resolution: Addressed client queries related to agreements, payments, and other project-related matters.

• Team Coordination: Coordinated with sales, retention, and operations teams to resolve customer issues effectively.• Installation and Fault Repair Management: Managed a team for installations and fault repairs, achieving targets and reducing complaint rates.• MIS Reporting: Maintained and analyzed daily MIS reports to improve service delivery and operational efficiency.• Client Onboarding: Assisted new subscribers during onboarding, ensuring a smooth start to services.• Helpdesk Support: Provided technical assistance for incoming queries related to computer systems, software, and hardware.