Prabu Muthu Email and Phone Number

• Respond to requests for technical assistance in person, via phone, or mail / welink-PC.• Stay current with system information, changes and updates.• To configure, install, support and maintain IT hardware and software - PCs, laptops, desktop, Windows operating systems, applications software.• Troubleshooting network connectivity issues LAN/WAN and WIFI. Excellent problem solving and analytical abilities.• Setup and maintain accounts within Active Directory.• Related experience and training in troubleshooting and providing helpdesk support and Service desk Support.• Execute and manage routine IT checklist, Manage incident tasks within agreed SLA.• Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.• Used remote login tools to assist clients with technical and product questions.• Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.• Mastered in trouble shooting windows OS issues, handled escalated L2 Issues in end user computing• Created User Accounts and Groups in Active Directory AD• Providing MFA Token Codes to users and resolving OTP Related issues

• Monitored external and internal service providers.• Troubleshooting Computer Hardware and Networking.• Knowledge in remote software: Ammyy Admin, Radmin VNC Viewer.• Managing & maintain routers, ISDN Modems, VSAT network MPLS network.• User level security permission and group policy settings.• Configuring IP address and sub netting.• Administer LAN activities such as creating routers.• Troubleshooting Microsoft Outlook using the PST-FIX and SCAN-PST tools.• Network / Shared Printer configuration on Desktop PCs and Laptops.• Installing, configuring and maintaining Symantec Antivirus 11.0, 12.1 Corporate Edition, Symantec Endpoint client

• Testing Functional Level Education Lab Equipment’s.• Show the Presentation to Client of lab Equipment’s.• Troubleshoot the lab Equipment’s.• Assemble the system and Equipment’s.