Deputy Manager
CurrentBilling Management:- Daily monitoring of unbilled revenue, ensuring prompt follow-up.- Maintenance of billing schedules for designated customer portfolios.- Thorough verification of billing data for accuracy and completeness, with subsequent rectification of discrepancies or errors.- Timely generation and processing of invoices for services rendered to designated customer portfolios.- Creation of credit notes in accordance with the credit note process.- Communication and coordination with local Points of Contact (PoCs) regarding changes in customer invoicing requirements. Customer Communication:- Prompt and professional handling of billing inquiries and concerns from customers or internal stakeholders.- Clear and concise explanations provided to customers regarding billing details, payment terms, and policies. Issue Resolution & Escalation Management:- Timely investigation and resolution of billing discrepancies or disputes, with coordination with relevant departments as necessary.- Escalation of billing issues to appropriate team members for resolution, when required. Reporting and Analysis:- Regular generation of reports on billing activities, credit notes, and outstanding invoices.- Routine reporting to local PoCs on escalations.- Assistance in analyzing billing data to identify opportunities for process improvements and increased efficiency.
