Muthu Ramalingam Durairaj Email & Phone Number

Chennai, Tamil Nadu, India

India

Coordinate with Client Experience and Solutions Engineering teams to understand and address client needs while maintaining a close relationship with the Product and Engineering teams to develop an in depth understanding of the product and architecture.Utilise your platform knowledge to investigate, troubleshoot, debug, and solve client’s most challenging.

Chennai, Tamil Nadu

Mclean

Arlington, Virginia

• Collaborate with business and technology leads to build well-structured project plans that segment projects into pre-defined phases for sub activities
• Identify, analyze, and interpret trends or patterns in complex data sets, and work with management to prioritize business and information needs
• Drive alignment across team, functional and organizational boundaries to achieve shared outcomes and build strong, relevant plans for development
• Provide recommendation and guideline to implementation team on needed basis
• Facilitate groups and lead difficult dialogues in groups undergoing transition.
• Support the organizational behavior change to encourage the adoption of new practices related to project and activity design, planning and implementation

• Provide support and advice to programs, assist in the development of new programs, and recommend best practice standards.
• Serve as an ambassador and advocate to the programs providing a connection to and ongoing exchange of information and ideas with practitioners in the field and other external contacts.
• Provide technical advice as well as expertise to systems development technical project groups.
• Define, develop and review all existing and proposed applications for technical design development
• Conduct administrative and technical reviews of the application
• Provide precise communication to all management on the amount of work performed, productivity and process improvements

• Design, facilitate and sustain global learning experiences including performance support, in-person learning, virtual learning and asynchronous learning.
• Define digital learning content to support the digital learning strategy for the corporation.
• Support the vendor and content management strategy to ensure globally relevant content and learning experiences to all employees.
• Support the Learning Management System (LMS) and other systems as appropriate.
• Curate the learning experience platform for enhanced user adoptability
• Experience developing and sustaining learning solutions in a global environment.

• Plan and manage projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains
• Provide support and advice to programs, assist in the development of new programs, and identify best practice standards.
• Serve as an ambassador and advocate to the programs providing a connection to and ongoing exchange of information and ideas with practitioners in the field and other external contacts.
• Work with program staff and other members to ensure that the program is delivering learning that is current, up to date, and relevant to current business and professional employment practices.
• Provide technical advice as well as expertise to systems development technical project groups.
• Define, develop and review all existing and proposed applications for technical design plus development of all major customer or server projects.

New Brunswick, New Jersey

• Requirement Gathering & Analysis – Questionnaire, Conducting JRP across regions & countries
• Conduct workshop with business stakeholders to collate feedback and unify/standardize business process
• Understand the baseline requirement and develop business case/user stories along with delivery process
• Understand current training processes and data maintenance within the organization, setting up / defining training processes based on the study
• Prepared configuration document for the proposed system along with analysis report for data migration
• Built overall strategy to migrate the data from legacy system to new learning management system

Washington D.C. Metro Area

- Responsible for conducting the best Knowledge process and reviews new knowledge nominations- Understands the underlying principles, processes, enabling tools and technologies- Conduct change readiness and knowledge sharing risk assessments- Responsible for harvesting knowledge, ideas generated and coordinate with Knowledge Base Owner- Audit existing KM.

Washington D.C. Metro Area

- Gathering the requirement and estimate effort based on requirement - Conduct workshop with business stakeholders to collate feedback and unify / standardize business process - Understanding of current training processes and data maintenance within the organization - Map training and determine the learning plan per role, and analyze the plan for data.

Bengaluru Area, India

• Responsibilities:
• Requirement gathering and analysis
• Understand current system & process followed within organization
• Understand the current training processes and data maintenance within the organization
• Baseline requirement
• Conduct workshop with business stakeholders to collate feedback and unify / standardize business process

Chennai Area, India

- Gap Analysis and Identify new features in the latest version and working with business on decision making - Implemented and validated the application development and replicate the changes in various environments as per SDLC process, on a validated system. - Performed regular maintenance and application monitoring activities including daily, weekly.

Chennai Area, India

- Configure the learning management system to suit the business requirement and assign learning plan as per role and analyze the plan for data migration - Migrated the courses, user records, user transcript from Legacy LMS to new environment - Involved in content development and also provided solutions for implementing new requirements. - Performed the.

Chennai Area, India

-Proposed solution approach which will be the best fit for the business needs. - Involved in LMS maintenance such as implementing the patch, server and database refresh, notification and content server cleanup, third party data flow to LMS, etc. - Prepared UAT Scripts & performing User Acceptance testing to validate the functionalities - Performed DB.

Chennai Area, India

• Participated in the Requirement Gathering and Validation
• Configured application based on Client Requirement for different department
• Notification customization and localization for different locations
• User & Admin Role Management
• Scheduled Offering Roster Management and report management
• Managed LMS System configuration and course & curricula Management

Chennai Area, India

- Coordinated with existing support team and developers to provide resolution to user issues- Developed customer-facing documentation on an as-needed basis and resolved complex dead locking situations with in the time span- Performed deep dive analysis on the problem statement and providing solution to address the concerns- Provided support for desktops.

Master Of Business Administration (M.B.A.), Computer/Information Technology Administration And Management

System Management

Bachelor Of Engineering (B.E.), Computer Engineering

Computer Science Engineering

Diploma In Computer Engineering, Computer Science

Computer Application