Coordinate with Client Experience and Solutions Engineering teams to understand and address client needs while maintaining a close relationship with the Product and Engineering teams to develop an in depth understanding of the product and architecture.Utilise your platform knowledge to investigate, troubleshoot, debug, and solve client’s most challenging and critical technical needs and issues.Setup, maintain, and manage client and provider SSO configurations, FTP accounts, OAuth clients, content integrations and platform configurations.Identify and promote situations where we can develop tools to enable other teams and departments to better support clients.Develop scripts to automate troubleshooting using TSQL, PowerShell or other similar scripting languages.Triage and resolve data issues and construct complex reports using SQL queries and stored procedures.Discuss with client on technical solutions and troubleshoot problems with disparate systems using client issue reports and log fragments.

• Collaborate with business and technology leads to build well-structured project plans that segment projects into pre-defined phases for sub activities• Identify, analyze, and interpret trends or patterns in complex data sets, and work with management to prioritize business and information needs• Drive alignment across team, functional and organizational boundaries to achieve shared outcomes and build strong, relevant plans for development• Provide recommendation and guideline to implementation team on needed basis• Facilitate groups and lead difficult dialogues in groups undergoing transition.• Support the organizational behavior change to encourage the adoption of new practices related to project and activity design, planning and implementation • Support integration of systems thinking into the Program Cycle by developing new methods and tools • Work at the intersection of project and activity design and implementation, and program management improvement efforts, including coordinating on developing action plans for process improvement.

• Provide support and advice to programs, assist in the development of new programs, and recommend best practice standards.• Serve as an ambassador and advocate to the programs providing a connection to and ongoing exchange of information and ideas with practitioners in the field and other external contacts.• Provide technical advice as well as expertise to systems development technical project groups.• Define, develop and review all existing and proposed applications for technical design development• Conduct administrative and technical reviews of the application • Provide precise communication to all management on the amount of work performed, productivity and process improvements• Identify, analyze, and interpret trends or patterns in complex data sets, and work with management to prioritize business and information needs• Analyze structural requirements for new training requirement and locate and define new process improvement opportunities

• Design, facilitate and sustain global learning experiences including performance support, in-person learning, virtual learning and asynchronous learning.• Define digital learning content to support the digital learning strategy for the corporation.• Support the vendor and content management strategy to ensure globally relevant content and learning experiences to all employees.• Support the Learning Management System (LMS) and other systems as appropriate.• Curate the learning experience platform for enhanced user adoptability• Experience developing and sustaining learning solutions in a global environment.• Partner with HR operations, leaders and strategic partners to build out relevant, metrics-driven L&OD dashboards which express and show the value of the function to internal stakeholders.• Solid understanding of web and mobile design principles and best use of current web and mobile technologies and scalable dynamic user interfaces

• Plan and manage projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains• Provide support and advice to programs, assist in the development of new programs, and identify best practice standards.• Serve as an ambassador and advocate to the programs providing a connection to and ongoing exchange of information and ideas with practitioners in the field and other external contacts.• Work with program staff and other members to ensure that the program is delivering learning that is current, up to date, and relevant to current business and professional employment practices.• Provide technical advice as well as expertise to systems development technical project groups.• Define, develop and review all existing and proposed applications for technical design plus development of all major customer or server projects.• Provide technical assistance for applications of advanced theory, principles, concepts and methods.• Conduct administrative and technical reviews of the application • Provide precise communication to all management on the amount of work performed, productivity and process improvements

• Requirement Gathering & Analysis – Questionnaire, Conducting JRP across regions & countries• Conduct workshop with business stakeholders to collate feedback and unify/standardize business process• Understand the baseline requirement and develop business case/user stories along with delivery process• Understand current training processes and data maintenance within the organization, setting up / defining training processes based on the study• Prepared configuration document for the proposed system along with analysis report for data migration • Built overall strategy to migrate the data from legacy system to new learning management system• Identify resource requirement for the project and ensure resource are planned and loaded based on project timeline and requirement• Defined archival and cut-off date for the legacy system, and set up process plan and communication protocol• Good exposure to compliance standard, GxP and FDA regulation such as 21 CFR Part 11 • Coordinate with third party vendor and business stakeholders • Worked closely with testing team to validate System Integration Testing and User Acceptance Testing environment

- Responsible for conducting the best Knowledge process and reviews new knowledge nominations- Understands the underlying principles, processes, enabling tools and technologies- Conduct change readiness and knowledge sharing risk assessments- Responsible for harvesting knowledge, ideas generated and coordinate with Knowledge Base Owner- Audit existing KM processes and intellectual capital, also develop KM objectives and strategy to support inter-organizational and international organization KM processes- Identify the critically assess and value of knowledge in the organization - Manage of the critical success factors and individual at an organizational and team level - Manage new communications, collaboration and information technologies effectively to support the KM processes, within and between organizations

- Gathering the requirement and estimate effort based on requirement - Conduct workshop with business stakeholders to collate feedback and unify / standardize business process - Understanding of current training processes and data maintenance within the organization - Map training and determine the learning plan per role, and analyze the plan for data migration - Set up implementation process plan and communication protocol - Evaluate and shortlist product to suit business requirement using scorecard - Published scorecard and drove shortlisted product demonstration - Working closely with implementation & installation consultant to define the architecture and set up the same. - Working closely with Technical Consultants to configure the training process in the proposed system

Responsibilities:• Requirement gathering and analysis• Understand current system & process followed within organization• Understand the current training processes and data maintenance within the organization• Baseline requirement• Conduct workshop with business stakeholders to collate feedback and unify / standardize business process• Prepare business case scenarios for validating the LMS Product demonstration• Prepared User Specification Document and business case• Floated the RFP to the identified vendors and shortlisted product that suits business need from the response• Coordinated with the product vendors in scheduling the product demonstration• Published scorecard for the product demonstration• Defined and performed a qualitative and quantitative approach to identify the best fit solution• Submitted final LMS recommendation to the core LMS committee• Presented final LMS recommendation to LMS Steering Committee of the organization• Prepared Future Learning Landscape Architecture and Recommendation

- Gap Analysis and Identify new features in the latest version and working with business on decision making - Implemented and validated the application development and replicate the changes in various environments as per SDLC process, on a validated system. - Performed regular maintenance and application monitoring activities including daily, weekly, monthly, or any other regular or ad-hoc monitoring. - Provided solutions for daily support request and automated validation of user data with the client provided directory - Automated the Quality Assurance process of user account created in the system and also implemented automatic bulk account creation process - Generating failure log report on monthly basis and coordinate with vendor for fixes and patch implementation - Configured the LMS to suit the business needs along with plan for future learning landscape

- Configure the learning management system to suit the business requirement and assign learning plan as per role and analyze the plan for data migration - Migrated the courses, user records, user transcript from Legacy LMS to new environment - Involved in content development and also provided solutions for implementing new requirements. - Performed the role of content administrator and acted as first point of contact for content related issue - Prepared test case and test plan for migrated user records and validate the list of the migrated user transcript records - Integrated and monitored the data feed that flows from third party systems to LMS - Prepared test case and test plan for migrated courses and remediating the Non-SCORM conformant courses to SCORM - Converting AICC content to SCORM conformant - Created and maintained new domain structure, assignment profile and curriculum to assign the course to multiple learners based on their catalog and organization needs

-Proposed solution approach which will be the best fit for the business needs. - Involved in LMS maintenance such as implementing the patch, server and database refresh, notification and content server cleanup, third party data flow to LMS, etc. - Prepared UAT Scripts & performing User Acceptance testing to validate the functionalities - Performed DB Activities such as loading transcript data, removing enrollments / transcripts, removing curriculum/ c-certification, etc. - Customized /configured reports in SABA based on client’s request and migrating the contents (SCORM, AICC) into content server and testing the same - Creating / updating security roles Menus, Portals, Portlets, Domains and various activities in LMS - Coordinate with SABA vendor for the patch fix and deploy the patches in validated environment

• Participated in the Requirement Gathering and Validation• Configured application based on Client Requirement for different department• Notification customization and localization for different locations• User & Admin Role Management• Scheduled Offering Roster Management and report management• Managed LMS System configuration and course & curricula Management• Provided solutions for Daily Support Requests(Level 2 & Level 3)

- Coordinated with existing support team and developers to provide resolution to user issues- Developed customer-facing documentation on an as-needed basis and resolved complex dead locking situations with in the time span- Performed deep dive analysis on the problem statement and providing solution to address the concerns- Provided support for desktops running OSX, Windows 7, Microsoft Office, Anti-Virus Software and other applications as assigned.- Supported the release process of new versions of applications