Pracheta Anand Email & Phone Number

Greater Calgary Metropolitan Area

Serve as a key point of contact, managing complex administrative functions for executives, clients, and internal teams with a high degree of professionalism.Ensure the smooth execution of office operations by overseeing executive calendars, coordinating high-level meetings, and preparing comprehensive travel arrangements.Manage and safeguard sensitive client data, employing advanced filing systems and document management processes to maintain strict confidentiality.Spearhead the preparation of detailed reports, presentations, and analytical documents, leveraging advanced Microsoft Office, G-Suite, and database tools to drive efficiency.Act as liaison between internal departments and external stakeholders, fostering clear, consistent communication and collaboration across the organization.Implement process improvements to optimize workflow, enhance organizational effectiveness, and streamline operational procedures.Play an active role in planning and executing corporate events, ensuring alignment with the firm's strategic objectives and client expectations.Acted as a direct assistant to the Trustee.

Calgary, Alberta, Canada

•Client Scheduling and Coordination: Managed appointment scheduling and client communications, ensuring efficient operations and high levels of client satisfaction.•Front Desk Management: Handled front desk responsibilities, including greeting clients, answering inquiries, and maintaining a welcoming environment.Billing and Payment Processing: Processed client payments and managed billing procedures, ensuring accuracy and timeliness in financial transactions.•Administrative Support: Provided comprehensive administrative support to the management team, including document preparation, data entry, and filing.•Inventory Management: Monitored and ordered office and clinic supplies, ensuring optimal stock levels and negotiating with vendors for cost-effective purchasing.•Customer Service Excellence: Delivered exceptional customer service by addressing client needs and resolving issues promptly, contributing to a 95% client retention rate.•Record Keeping and Compliance: Maintained accurate and up-to-date client records, ensuring compliance with privacy regulations and company policies.•Team Collaboration: Coordinated with therapists and other staff to ensure smooth clinic operations and effective communication across departments.

Vaughan, Ontario, Canada

•Successfully achieved company’s profitability expectations by forecasting customer requirements and ensuring compliance with company policies.•Managed a team of 4, maintaining high levels of customer service and coordinating key meetings with clients to foster effective relationships with industry partners and stakeholders at all levels.•Demonstrated strong organizational skills, attention to detail, and the ability to handle multiple tasks while prioritizing deadlines and managing changes effectively.•Reported directly to the CEO, coordinating the preparation of quotes, managing customer invoices, and inputting data into the accounting system with discretion and accuracy.•Monitored bi-monthly cheques and performed other accounting tasks as assigned, ensuring compliance with financial processes and company policies.•Proficient in MS Office Suite and SharePoint, with a proven ability to work independently and adapt to changing priorities with a proactive, solution-oriented mentality.•Coordinated with executive administrators to obtain document signatures and assisted with implementing and maintaining electronic document management processes.•Established and maintained positive and productive working relationships with internal and external parties, promoting a professional corporate image.•Demonstrated a strong work ethic and flexibility by consistently meeting and exceeding performance expectations, even when required to work overtime.•Coordinated pre-read materials for key meetings and took meeting minutes when required, ensuring all stakeholders were well-informed and aligned on objectives.•Assisted with the implementation and maintenance of electronic document management processes, enhancing the efficiency and accuracy of document handling.•Maintained discretion with confidential information, upholding the company's privacy and security standards in all interactions and documentation

Mississauga, Ontario, Canada

• Supervised front desk staff, delegating tasks, providing training, and conducting performance evaluations to maintain high service standards and efficiency. (System used - Opera) • Oversaw night audit procedures, including balancing accounts, preparing financial reports, and ensuring accuracy of transactions for the day. •Managed overnight operations with minimal supervision.• Responded promptly to guest complaints or issues, demonstrating strong problem-solving skills and a commitment to resolving issues to the guest's satisfaction.• Proficient in utilizing personal computer and software applications, including Microsoft Word, Excel, PowerPoint, Access, SharePoint, and SAP, with excellent keyboarding skills. •Streamlined Nightly Financial Audits: Enhanced the accuracy and efficiency of nightly audits by implementing improved reconciliation processes, reducing discrepancies by 30% and ensuring seamless financial reporting.•Optimized Operational Efficiency: Developed and distributed comprehensive daily financial reports, empowering management with actionable insights that led to a 15% increase in operational efficiency and strategic decision-making.

Toronto

• Successfully managed day-to-day operations of a Subway sandwich store, ensuring adherence to brandstandards, quality control, and providing excellent customer service.• Monitored inventory levels, placed orders with suppliers, and managed stock rotation.• Resolved customer complaints and concerns promptly and effectively, demonstrating strong interpersonal skills and a commitment to customer satisfaction.• Collaborated with district managers and corporate representatives to implement operational changes, new products, and promotional campaigns.•Boosted Sales Performance: Increased monthly sales by 20% through targeted promotions and upselling techniques, achieving the store's highest revenue in a single quarter.•Enhanced Customer Satisfaction: Improved customer service ratings by 30% by implementing a comprehensive staff training program focused on delivering exceptional guest experiences.•Streamlined Operations: Implemented efficient scheduling practices and operational procedures that improved productivity by 20% and reduced labor costs.•Financial Oversight: Managed the store's financial operations, including daily sales reconciliations, cash handling, and deposit preparation, ensuring accuracy and accountability.•Budget Management: Developed and managed store budgets, analyzing financial reports to identify cost-saving opportunities and enhance profitability.

Toronto

•Efficient Office Management: Streamlined daily administrative operations, improving office efficiency by 25% through effective organization and process enhancements.•Customer Service Excellence: Delivered exceptional customer service by promptly addressing inquiries and resolving issues, contributing to a 20% increase in customer satisfaction.•Document Preparation and Management: Prepared, edited, and managed a variety of documents, including reports, correspondence, and presentations, ensuring accuracy and professionalism.•Financial Administration: Assisted with accounts payable and receivable, including invoice processing and payment tracking, ensuring timely and accurate financial transactions.•Meeting Coordination: Organized and scheduled meetings and events, coordinating logistics and materials to ensure smooth execution and high levels of participant engagement.•Inventory and Supplies Management: Managed office supplies inventory, maintaining optimal stock levels and negotiating with vendors for cost-effective purchasing.•Communication and Correspondence: Managed internal and external communications, maintaining effective relationships with clients, vendors, and staff to facilitate smooth operations.•Confidential Information Handling: Maintained confidentiality and discretion while managing sensitive information and documents.

Toronto, Canada Area

Toronto, Canada Area