Prachi Agarwal Email & Phone Number

Bengaluru, Karnataka, India

Manage customer communication, account growth, on-time project deliveries, profitability, recruitment, and lead a team of over 70 for three accounts running RPA and HIA projects.

Bengaluru, Karnataka, India

Leading the Program Management Office for planning, prioritization, supply chain cycle optimization and B2B customer release planning and customer delivery.

Bengaluru Area, India

Research market & handle marketing to build customer base. Social media management, content creation, website creation and creative adverts. Instruct clients in Sivananda Hatha Yoga practices (both online and offline). Hold workshops for increasing awareness on wellness through Yoga and Lifestyle changes and handle FPNAhttps://www.facebook.com/pg/YogaWithPrachi/

Bengaluru Area, India

• Lead the Program Management office for all Automation projects across the company• Support and drive change management of existing processes using structured change control processes• Responsible for customer satisfaction and proactive execution of improvement plans• Establish methods to achieve cost and operational efficiency• Plan and control the apportioned budget in line with Capex guidelines• Responsible for compliance management• Track and manage projects that include in house developments and work with automation vendors to deliver technology/business transformation projects• Identify automation opportunities and enabled continuous process improvement activities.• As people manager, responsible for Resource Management, Benefits Management, Interdependency Management

Bengaluru Area, India

Responsibilities:• Build Salesforce Capability in India and lead the Salesforce team of 22 from Bangalore.• Manage projects with value over $1 Million• Drive business operations for Salesforce practice in Customer Experience Capability Centre• Liaise with customers and manage project requirements• Responsible for Project Delivery • Own SOWs, manage Utilization, Recruitment, Team Mentoring, Team Appraisals• Build Salesforce Practice in India• As PMO of East Geo – For all East Accounts, responsible for: - Fulfillment & effective governance, securing CSAT of 80% and above - Hiring, meeting revenue goals & gross margin.• Managing the relocation of entire Embassy Tech Village office location to Electronic City.

Bangalore

• Spearheading operations for two accounts comprising of 150 cross functional resources in IT and BPS, globally located in delivery of 18+ projects with annual revenue over $6 Million• Review and maintain SOWs and manage work orders • Lead requirement analysis with Technology and Business Experts• Responsible for on time delivery, SLA maintenance and issue resolution• Liaise between the Offshore, Onsite teams and client to ensure smooth Support, QA & DevelopmentOperations• Responsible for budgeting and revenue forecasting and recognition• Manage Accounts Receivable, Utilization, Recruitment, Performance Appraisals & Team Mentoring• Drive Quarterly Profit Margins for both accounts• Publish weekly project health checks and monthly dashboard on Account Receivables, Headcount &Billing Leakage• Manage Change, Risks and maintain Business Continuity Plans for the projects.• Responsible for Project Management Reviews and Security Audit compliance• Created centralized PMO to unify globally located project teams for better governance and reporting• Captured estimated cost savings of $500,000 through proactive Utilization correction resulting from centralized PMO • Introduced concepts of Knowledge Management within the team and drive knowledge creation

Bangalore, Raleigh, Minneapolis, Beijing And Kuala Lampur

Responsibilities (applicable to all projects):Solution responsibilities: • Gathered requirements from business users & communicated effectively to developers.• Responsible for analyzing and identifying risks and recommending mitigation approaches to various business scenarios.• Imparted training on new processes to all stake holders & maintained all appropriate documentation.• Led critical test and post production support and issue resolutionTeam Lead/Project Management responsibilities:• Prepared and managed test project plan, managed critical staffing requirements, liaised between clients and onsite and offshore team to ensure high quality deliverable on schedule• Supported pre-sales activities for prospective clients; prepared & conducted demonstration of tools etc.• Provided leadership for TQM (Total Quality Management) initiatives and PSR processes for the whole of business unit• Motivated, mentored, evaluated and administered performance appraisal for teamQuality Assurance/Product Testing: • Responsible for writing Test Plans and capturing requirements and enhancements for the products• Managed and conceptualized Test Case development (manual & automated) and execution using Mercury Test Director, LoadRunner and WinRunner for performance, scalability and reliability testKey Projects handled• GAP - Offshore QA Lead, Sr. Consultant• Lenovo - Localization and QA Lead• 3M - Product Admin• Dell - Sr. Consultant

New Delhi Area, India

•Web testing specialist•Conducted black box functional, regression and performance testing of web based and stand alone applications•Responsible for preparing monthly QA articles circulated within the company•Prepared Software Test Documentations, Test Plans and Functional Test Cases and Regression Suites for the projects•Major project handled: www.parishpay.com

Pgdcs, Computer Software Engineering

200 Hour Teacher Training (Yoga Siromani)

Bachelor Of Science (Bsc), Computer Science