➤ Setting up order management & production planning process➤ Master Data Management and relevant other settings to have a smooth process flow ➤ Performing UAT activities along with scripts and owners➤ Reporting and analytics: to provide a value driven data to business

Project Management | Customer Success: 🏆 Recognized 4 times for ensuring positive support experiences & value driven business solutions.➤ Planning and generating performance reports and dashboards (SFDC and MS Excel).____________________________________________________________________________________________________Process Improvements | Business Analytics:➤ Renewals: Process Improvement in manual creation of E-license lead to saving of 6 FTE in 2017➤ Queue Management:… Show more Project Management | Customer Success: 🏆 Recognized 4 times for ensuring positive support experiences & value driven business solutions.➤ Planning and generating performance reports and dashboards (SFDC and MS Excel).____________________________________________________________________________________________________Process Improvements | Business Analytics:➤ Renewals: Process Improvement in manual creation of E-license lead to saving of 6 FTE in 2017➤ Queue Management: Out-flow analysis saving ~5 hours in 2018➤ New Orders: Process standardization for price calculation saving ~14 hours of savings in 2019____________________________________________________________________________________________________Quality:➤ Quality Control Analyst: Perform quality checks, provide feedback, knowledge management, established structured tracking mechanism for audits, publish and present quality dashboards.___________________________________________________________________________________________________People Success | Training:➤ Managing, mentoring, in-floor support, training, motivating team of ~15 people thereby helping to enhance their caliber____________________________________________________________________________________________________Event Management | Innovation | Creative Outlook:🏆 Awarded for contributions in newsletter program and coining name for the newsletter. Show less

🏆 Co-championed transforming project “Won Learning Award” giving savings of $275K in 2016🏆 Lead CSR council conducted drives and won best engagement in 2015.➤ Spearheaded transition of activities from US/European teams to Eaton SSC, India in 2017.➤ Process Improvements which lead to cost and man hours savings➤ Built business case/proposals to expand scope of work.➤ Successfully trained and mentored the team of TM Consultants for business process optimization➤ Designed… Show more 🏆 Co-championed transforming project “Won Learning Award” giving savings of $275K in 2016🏆 Lead CSR council conducted drives and won best engagement in 2015.➤ Spearheaded transition of activities from US/European teams to Eaton SSC, India in 2017.➤ Process Improvements which lead to cost and man hours savings➤ Built business case/proposals to expand scope of work.➤ Successfully trained and mentored the team of TM Consultants for business process optimization➤ Designed Trifold Brochure for Eaton in 2017. Show less

🏆 Highest Appreciation Ratings throughout tenure➤ KPO Project: Analyzed, Identified, and categorized legal cases under appropriate head.➤ Microsoft – Technical Support: Tracked and resolved server issues. Providing data, to authorized users from the server.