•Got promoted to Order Processing Associate•Helped the Sales Team in closing 20M+ complex deals by providing order processing and license provisioning support•Perform various order processing activities in backend dashboard.•Processing orders- Renewal, Expansion, New Team, Internal Team, POC/POV, Multi-Year, Non-Profit and Upgrade•Resolved incoming customer escalations and routed feedback to the various teams•Reviewed, routed, and followed up on signoff of Legal Agreements (like MSA, NDA)•Salesforce reporting for leadership•Advocated the concept of performing RCAs for complex scenarios•Managed vendor forms and filled up vendor questionnaires/assessments. Triage security and legal-related questionnaire/assessments•Maintain payments and invoice submission in vendor and supplier portals Coupa, Ariba, and other vendor portals•Created 50+ lessons and learning paths in Guru Card and Confluence for the GTM teams to reduce the time from onboarding to job done

•Facilitated the closing complex Enterprise Deals valued at $10M+ ARR•Handled cutomer's SFDC accounts, updating opportunities, documents.•Creating SFDC accounts, managing data, buliding reports in SFDC.•Raised billing support tickets to the billing squad in Jira•Acted as a liaison between the Sales and Internal Teams (Finance, Security, Legal, and Billing) to ensure the delivery of questionnaires, agreements, and custom orders•Managed vendor program by taking ownership of vendor onboarding, registration, orders, and payments on Coupa, Ariba, and other vendor portalsIdentified friction areas between cross-functional teams.• A key contributor to the Quote to Cash processProvide Billing Support (Cancellation, Refunds, Invoice, Credit Notes etc.)•Provide Purchasing support (Payment Issues, Credit Cards etc.)• Helped Team in building various Sales Support Processes and documenting those in Confluence.• Providing training to new joiners.

•Helping hand to cash applications team for the autopay projects and application of payments received.•Billing, Invoicing, Payment management of various Big suppliers.•Handled Order to Cash process•Handled deductions - Commodity, Marketing, Re-Distributor and Bill Backs. Creation of payables in ERP - SAP and Black Smith tool.•Validation of programs/contracts and short payments.•Managing client's account.