With a rich and diverse background spanning various industries, I bring extensive expertise in Quality Management, Sales, Operations, and Learning & Development. As a Senior Quality Analyst at Bout Technologies, I have honed my skills in auditing voice calls, managing customer responses, and implementing quality assurance improvements. Proficient in utilizing tools like Microsoft Excel, PowerPoint, and PDF, I have a keen eye for detail and a track record of making impactful recommendations to reduce errors and enhance revenue generation.In my roles at Frankfinn Institute of Air Hostess Training, I showcased proficiency in Operations Management, MIS reporting, and Marketing Strategy Planning. As a Center Sales Manager, I effectively managed data, teams, and queries while contributing to the institution's financial and commercial success. Moreover, my tenure as a Sales Manager at Sushma Buildtech involved not only generating substantial sales revenue but also implementing operational strategies, ensuring process excellence, and fostering channel development.In the real estate sector with Singla Builders & Promotors, I continued to excel in Sales and Operations, emphasizing process excellence, resource management, and channel development. Simultaneously, my focus on Learning & Development Operations showcased my commitment to employee growth and skill enhancement.During my tenure at Ezee Flights Travel and IBM Daksh (Make My Trip), I exhibited strong sales acumen, effective operations management, and a commitment to process excellence. From handling international sales and operations to overseeing team dynamics, I consistently demonstrated leadership & achieving targets.In summary, I am a seasoned professional with a proven track record in Quality Assurance, Sales, Operations, and Learning & Development, showcasing adaptability across various industries and a commitment to driving organizational success through strategic initiatives and operational excellence.

 Generated sales with operation handling and business development strategies that generated results. Managed the day to day operations in accordance with company policies and standards to maximize profitability and efficiency.  Ensured operational costs are kept to a minimum. Ensured all the Channels needs and requirements are properly met with their bills being passed on timely basis. Facilitating customers in loans as well from Banks. Assisted in fine tuning operational methods for the departments while improving the overall efficiency of the departments. Equipped the on-boarding of new joiners with the knowledge, practical skills to carry out the day to day work-related tasks. Developed training calendar and training methods which will determine information on various strategic action plans and reviews for the departments.  Developed policies and procedures for implementing quality and customer-service standards. Supervised and administered the sales and leasing administrators and ensure that they adhere to the company policies and procedures.Developed operational SOPs' Excellent communication skills, verbal as well as written coupled with exceptional presentation skills. Willingness to learn & Ready to take Challenges.

 Generated sales with operation handling and business development strategies that generated results. Managed the day to day operations in accordance with company policies and standards to maximize profitability and efficiency.  Ensured operational costs are kept to a minimum. Ensured all the Channels needs and requirements are properly met with their bills being passed on timely basis. Facilitating customers in loans as well from Banks. Assisted in fine tuning operational methods for the departments while improving the overall efficiency of the departments. Equipped the on-boarding of new joiners with the knowledge, practical skills to carry out the day to day work-related tasks. Developed training calendar and training methods which will determine information on various strategic action plans and reviews for the departments.  Developed policies and procedures for implementing quality and customer-service standards. Supervised and administered the sales and leasing administrators and ensure that they adhere to the company policies and procedures.Developed operational SOPs' Excellent communication skills, verbal as well as written coupled with exceptional presentation skills. Willingness to learn & Ready to take Challenges.

 Strategized and monitored various Business Promotional activities to promote the brand like Seminars in School and colleges, marketing, road shows etc. Facilitated data management, team management and managing/ preparing MIS, Proper handling of all queries of students & parents. Handled all MIS based reports, to monitor both the financial and commercial aspects of the business. Responsible to generate daily/weekly/monthly walk-ins. Achieved weekly/monthly admission target of the team. The given target for Udaan activity in 2015-16 was 50000 but we achieved 91000 which were over achieved. The admission target given to us last year was 650 and we achieved 100% target.  Achieved last year’s revenue target of the company is Rs 97500000 which has beaten past 10 years records of the company.  Lead team from front, Set targets and to maintain targets and the rise in business. Handled all sales, marketing & operations (Chandigarh Region).

 Handled all sales & operations (UK, India & USA) Researched various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.  Organized travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.  Supplied travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)  Collected deposits and balances  Managed the flow of day-to-day operations  Created reports to update the company on the team’s progress.  Extended floor support to the newly hired employees  Diagnosed the clients’ specifications and wishes and suggest suitable travel packages or services  Listened to team members' feedback  Lead team from front, Set targets and to maintain targets and the rise in business  Provided any training that team members needed  Communicated clear instructions to team members  Monitored team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed

 Handled all sales & operations (UK, India & USA) Researched various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.  Organized travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.  Supplied travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)  Collected deposits and balances  Managed the flow of day-to-day operations  Created reports to update the company on the team’s progress.  Extended floor support to the newly hired employees  Diagnosed the clients’ specifications and wishes and suggest suitable travel packages or services  Listened to team members' feedback  Lead team from front, Set targets and to maintain targets and the rise in business  Provided any training that team members needed  Communicated clear instructions to team members  Monitored team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed