As a Business Analyst with two years of experience, I have developed a solid foundation in understanding business processes, identifying opportunities for improvement, and providing actionable insights to drive business growth. My responsibilities included:Requirement Gathering: Collaborated with cross-functional teams to elicit, document, and prioritize business requirements. Actively participated in stakeholder meetings to ensure a clear understanding of project objectives and deliverables.Project Management Support: Assisted in defining project scope, timelines, and deliverables. Coordinated with development teams to ensure successful project implementation, monitored progress, and resolved any issues during the project lifecycle.Stakeholder Communication: Maintained continuous communication with stakeholders to manage expectations, address concerns, and provide regular updates on project milestones and performance metrics.

Worked for both Voice and Non Voice Process.Handled IN Calls and NA Chat role.Resolved customers queries in timely manner and provided them solutions.