· Receiving client executed security documents and verifying the genuineness by scanning, filing, and updating relevant details on Commsee system· Lodging transfers, discharges, mortgage, mortgage of lease and caveat on mortgage for registrations using PEXA system across Australia as per required compliance for each state· Registering General Security Interest for Individuals, Companies, Trusts, and Partnership Firms· Processing PPSR Renewal & PPSR Perfection· Sending original transfers, discharges, mortgage, and other relevant documentation required for mortgageregistration to third parties for lodging the mortgage for registration with the Land Titles Office· Ensuring the original chain of documents for Queensland Management Letting Rights are held and sendingacknowledgement letter to the relevant Body Corporate· Receiving and verifying the documents and sending relevant one for Murray & Murrumbidgee Irrigation to MILensuring CBA rights over water & delivery entitlements· Providing exceptional level of customer service experience to internal and external stakeholder by responding to theirenquires, requests, issues and major escalations after undertaking in-depth investigation also ensuring SLA’s aremaintained across all functions within Aftercare space· Processing Non-Registration to ensure all relevant securities are registered to secure bank’s position· Sealing relevant documents in the security packet after client’s collateral position has been updated as per legalcompliances· Processing documents received for “Not Proceed With” clients and completing the discharge of security if required· Coaching and mentoring new team members on all the processes

· Performing Client Need Analysis· Collecting, Scanning And Arranging Documents Required For Loan Application· Data Entry And Forming Clients In Podium· Ordering Valuation And Apply Pricing For Loan Application Submission· Application Tracking And Providing Update To Clients· Collecting Mortgage Documents From Bank and returning it back for verification.· Follow Up With Bank For Outstanding Requirements For The Settlement Of Loan· Follow Up With Bank, Solicitor and other stakeholders For Settlement Date And Time To Ensure Smooth Settlement· Filing Of First Home Owners Grant (FHOG) Application On Behalf Of Clients With Required Documents And Follow Up Until Payment Release· Making Post Settlement Calls To Assist In Resolving Any Account Related Issues· Processing Switch/Split Loan Requests· Requested Rate Approvals By Ordering Pricing With Lenders And Escalated When Required· Liaise and with BDM at different stages when required.· Ensuring High Levels Of Confidentiality, Ethical Standards And Regulatory Compliance

· Representing our company’s products and services, starting with a deep and comprehensive understanding of client’s requirement· Maintaining working relationship with existing clients by providing exceptional customer service· Preparing professional, complete, concise, and accurate business reports, proposals, and other documentations as required· Ensuring accurate data entry is performed and rectifying any errors on daily basis.· Inventory management and processing orders online· Providing support services to customer quires via phone calls and emails· Attending and representing our company at all exhibition fairs giving demos and explaining our products and services· Liaise with suppliers and customers for payments on behalf of management as required

· Maintaining client’s information/record on our database for all future references Liaise with suppliers and customers for payments on behalf of management as required· Helping customers by suggesting and explaining the best suitable product for their business through calls and e-mails· Setting up of new client’s information in our system by gathering required documents for meeting legal requirements· Co-ordinating with other team members and higher officials to ensure that company standards are met always· Processing orders and communicating with suppliers to ensure delivery on timely basis· Office administration duties on daily basis· Dispatching the orders for all available online platforms accurately