Prachi Patel Email & Phone Number

Ottawa, Ontario, Canada

OTC Department Manager at Walmart Pharmacy• Elevated customer satisfaction by training staff and addressing feedback effectively.• Executed impactful promotional campaigns, contributing to seasonal sales boosts.• Achieved 9% increase in OTC department sales through strategic merchandising.• Fostered collaboration between OTC and pharmacy teams, enhancing customer experience.• Reduced excess stock by 19% and improved inventory turnover through efficient management.• Ensured OTC department compliance with regulations, conducting regular audits for integrity.• Utilized data analytics for sales trend analysis and presented actionable insights to management.

Richmond Hill, Ontario, Canada

Customer Service Associate | Walmart Retail Store• Engaged with customers in a busy Walmart retail environment, delivering top-notch service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.• Demonstrated strong communication skills while interacting with a diverse customer base, actively listening to their needs, and providing effective solutions in accordance with Walmart's customer service standards.• Managed a variety of tasks, including processing returns, exchanges, and refunds, in compliance with Walmart's policies, contributing to a seamless and customer-centric transaction process.• Collaborated with team members to achieve departmental and store-wide objectives, fostering a cooperative work environment and actively participating in team meetings and training sessions.• Efficiently operated point-of-sale systems and leveraged technology to manage transactions, track inventory, and provide customers with accurate and timely information about product availability and features.• Proactively participated in ongoing training programs to stay abreast of product updates, company policies, and industry trends, enhancing my ability to deliver informed and up-to-date assistance to customers.

Ottawa, Ontario, Canada

Smart Serve Cashier | Real Canadian Superstore• Operated cash registers with precision, efficiently processing customer transactions, including cash, credit, and debit payments, also handling lottery sales.• Attained and maintained Smart Serve certification to responsibly handle alcohol sales integrated with grocery purchases, ensuring compliance with regulations• Provided friendly and courteous service to customers, addressing inquiries, handling product returns, and resolving issues to enhance the overall shopping experience.• Collaborated with the team to maintain a smooth checkout process during peak hours, contributing to reduced wait times and improved customer satisfaction.• Maintained accuracy in handling financial transactions, balanced cash registers at the end of each shift, and reported discrepancies following established procedures.

Trinidad And Tobago

- Organized, tracked, and reported on IT projects independently, ensuring alignment with stakeholder expectations and project goals.- Collaborated closely with the change management team to implement effective messaging strategies, supporting organizational initiatives and fostering stakeholder engagement.- Managed project resources, budgets, and timelines using Jira, GitHub, and MS Planner independently, ensuring efficient project progress tracking and adherence to timelines.- Provided analytical support to the internal leadership team by independently identifying and addressing critical issues, updating risk registers, and facilitating informed decision-making processes.- Prepared comprehensive meeting materials and maintained information flow independently to support daily operations and strategic project planning.