Prachi Patel Email & Phone Number

Ottawa, Ontario, Canada

• OTC Department Manager at Walmart Pharmacy
• Elevated customer satisfaction by training staff and addressing feedback effectively.
• Executed impactful promotional campaigns, contributing to seasonal sales boosts.
• Achieved 9% increase in OTC department sales through strategic merchandising.
• Fostered collaboration between OTC and pharmacy teams, enhancing customer experience.
• Reduced excess stock by 19% and improved inventory turnover through efficient management.

Richmond Hill, Ontario, Canada

• Customer Service Associate | Walmart Retail Store
• Engaged with customers in a busy Walmart retail environment, delivering top-notch service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
• Demonstrated strong communication skills while interacting with a diverse customer base, actively listening to their needs, and providing effective solutions in accordance with Walmart's customer service standards.
• Managed a variety of tasks, including processing returns, exchanges, and refunds, in compliance with Walmart's policies, contributing to a seamless and customer-centric transaction process.
• Collaborated with team members to achieve departmental and store-wide objectives, fostering a cooperative work environment and actively participating in team meetings and training sessions.
• Efficiently operated point-of-sale systems and leveraged technology to manage transactions, track inventory, and provide customers with accurate and timely information about product availability and features.

Ottawa, Ontario, Canada

• Smart Serve Cashier | Real Canadian Superstore
• Operated cash registers with precision, efficiently processing customer transactions, including cash, credit, and debit payments, also handling lottery sales.
• Attained and maintained Smart Serve certification to responsibly handle alcohol sales integrated with grocery purchases, ensuring compliance with regulations
• Provided friendly and courteous service to customers, addressing inquiries, handling product returns, and resolving issues to enhance the overall shopping experience.
• Collaborated with the team to maintain a smooth checkout process during peak hours, contributing to reduced wait times and improved customer satisfaction.
• Maintained accuracy in handling financial transactions, balanced cash registers at the end of each shift, and reported discrepancies following established procedures.

Trinidad And Tobago

- Organized, tracked, and reported on IT projects independently, ensuring alignment with stakeholder expectations and project goals.- Collaborated closely with the change management team to implement effective messaging strategies, supporting organizational initiatives and fostering stakeholder engagement.- Managed project resources, budgets, and timelines.