Implementation Software Specialist
Current• Experienced Implementation Software Specialist with a demonstrated history of working in the computer software industry with major work in handling Large Scale Servers, Databases and Customer Support. Skilled in Managing Enterprise Clients and handling Major Server migrations . Vast experience in high-volume environments with strong analytical communication and organizational abilities. Complex problem solver able to thrive in fast-paced and challenging roles.• Project Management from defining Server Architecture to Implementation of Tomcat Apache (Application Server), Database (MySQL + SQL Server), FTP (Serv-U, FileZilla) & IBM Cognos (Cognos8, Cognos10) to complete Project Execution and coordinating with different teams to successfull Migration of Servers on big scale.• Working on Mysql/MSSQL environments/ CHEF Utility for database to handle the critical client-side issues along with Database Backup/Restoration/Clustering/Maintenance, Tomcat tuning/integration with DB and Ftp and troubleshoot in real time around the clock.• Deployment of eClinicalWorks product as per Customer Requirement on Windows Server(2008R2, 2012, 2016) & Linux (Ubuntu, Redhat etc.) Based on SAAS, Locally Hosted and Client-server architecture. • Mentoring the Team with any issues or providing training on New Modules and to New Trainees.• Handling the Processes and Key points implementation for smooth delivery of workflow and performing QC Checks in the Team to mitigate any possible escalations or failure.• Preparing technical process/troubleshooting articles for support staff and other teams.• Analog/Digital Gateway Faxing - UFG Solutions & Device Installation (welchallyn, HeartCentrix etc).Installing, Configuring & Troubleshooting EMR Software.• Managing client escalations to handle all the troubleshooting, installation and upgrades of EMR software.
