Prachi Jain Email & Phone Number

Developed and executed QA strategies, leading testing initiatives in an Agile development environment.• Collaborated closely with developers and management to implement automation frameworks, including tool selection and integration.• Enhanced team communication and collaboration across cultural and organizational dynamics to ensure the delivery of high-quality software products.

Round Rock, Texas, Us

Power Store Test Engineer: Experienced Power Store Test Engineer: Specializing in testing EMC's New Product Line, with expertise in volume testing, space utilization, data deduplication, non-disruptive updates, and performance evaluation of block and file devices. Led cross-functional teams to test storage functionality, gather requirements, and create comprehensive functional test plans. Successfully executed tests, mitigated issues, and incorporated customer feedback in an agile environment. Proficient in reporting test results and ensuring thorough testing for high-quality product delivery.Unity Test Engineer: As a QA Engineer for the EMC Unity storage system, I ensured successful testing of limits and boundary conditions and provided qualified updates in release notes. I created 10PB of volume with 2000 hosts with high IO using Load Runner with upper and lower limits of clones, snapshots, and volumes. Additionally, I monitored capacity changes due to deletion, deduplication, and compression. I reviewed, created, and modified 200 existing automation scripts for new Unity storage in one iteration, contributing to the success of the project. I was recognized and awarded for my accomplishments on this project.VNX and VNXe Test Engineer: Established a robust nightly build testing system using Perl, ensuring automated testing and reporting. The system was designed to perform tests on builds generated each night, providing valuable feedback on the stability and quality of the software. The automated reporting feature allowed for quick identification of issues and facilitated timely resolution. This Perl-based testing system significantly improved the efficiency of the testing process and contributed to overall software quality.

Round Rock, Texas, Us

NAS Test Engineer: Conducted comprehensive Celerra NAS testing, specifically focusing on continuous replication over a Wide Area Network (WAN). This involved verifying the seamless replication of data between source and target systems, ensuring data integrity and availability across geographically distributed locations. Additionally, performed migration testing from a third-party storage array to the EMC NAS Clariion, ensuring a smooth transition of data and maintaining data consistency throughout the migration process. The testing efforts aimed to validate the reliability, performance, and functionality of the Celerra NAS system in real-world scenarios, enhancing the overall customer experience and satisfaction.File Virtualization Test Engineer (Rainfinity): Created a comprehensive lab environment for EMC NAS, encompassing network topologies, Cisco switches, firewalls, rack setup, VMware hosts, and IP addresses. The lab was specifically designed to support the virtualization of network-attached storage (NAS) devices and file systems. As part of this role, I facilitated the daily requirements of team members and conducted fast-paced testing activities. The lab environment allowed for efficient and reliable testing of EMC NAS, ensuring the quality and functionality of the software.

Round Rock, Texas, Us

Lead a team of 10+ engineers to ensure high-quality worldwide EMC customer support for Network Attached Storage (NAS) product (both software and hardware); provided direction and guidance to ensure team was aligned with company’s goals and objectives; provided constructive feedback, training and resources to help the team grow and ensure they had a deep understanding of the support processes and systems; created a positive environment where team was motivated, productive and focused on delivering best possible customer experience. Provided support to EMC customers and distributors via phone, email, chat or HelpDesk ticket by troubleshooting and resolving technical issues, identifying software bugs, configuration issues and system compatibility issues using primus knowledge database and collaboration with other business organizations.Improved customer experience of the company by providing excellent support and building long-term relationships and ensuring the customer satisfaction with the product; Many Customer appreciation emails and awards by management.

Round Rock, Texas, Us

Proficient in qualifying EMC product patches in customer emulated environments, focusing on high user IO and load to ensure optimal performance and prevent any issues. Skilled in reproducing customer issues and collaborating with engineering teams to identify and apply effective solutions. Committed to delivering well-tested results to customers, maintaining a high level of customer satisfaction. Experienced in installing various operating systems such as Windows NT, 2000, AIX, HP, Solaris, Redhat, and configuring volume management and multi-path setups using iSCSI and Fibre Channel.

Proficient in conducting qualification of EMC products with various databases including SQL, Exchange, Oracle, Informix, and SAP. Skilled in installing and configuring databases on different Unix, Linux, and Windows platforms, ensuring proper backup and timely restore using EMC products. Experienced in handling incremental backup and restore processes, managing database transitions, and performing upgrades. Proficient in backup and restore operations using Tape and Hard Disk Libraries.Significantly improved software quality and enhanced security measures through thorough testing and implementation of best practices. Successfully qualified third-party tools with EMC, ensuring seamless integration and optimal performance. Implemented strategies that reduced downtime, increased customer satisfaction, and improved compliance with industry standards and regulations.

Msc, Physics

Computer Programming