It Business Analyst
Current- Managed portfolios for 50+ clients, delivering tailored insights and trends in investment and equity portfolios.- Spearheaded process improvisation initiatives, resulting in enhanced operational efficiency and client satisfaction.- Implemented process automation solutions to streamline workflows, reduce manual errors and improved accuracy by bringing down operational risks every quarter.- Collaborated closely with senior stakeholders to understand business needs, analyse requirements, and deliver innovative technical solutions aligned with organizational objectives.- Supported software team in the UAT & production testing of new feature releases on the CRM by performing defect analysis.