Prachi Shah, Pmp Email & Phone Number

San Jose, CA, US

United States

More recently, collaborated with cross-functional teams to integrate abuse and fraud prevention features into Akamai's suite of services, enhancing overall product offerings.Worked closely with product leadership to prioritize and implement enhancements to abuse and fraud prevention capabilities, aligning with customer needs and industry best practices..

Santa Clara, California

Santa Clara, California

Service Architects draw on their experiences in Services and Support customer-facing roles to represent the viewpoint of customers and of all Global Service & Support functions during the product design and development processes. They drive efficiency, repeatability and consistency into the product support processes through involvement in the product.

Santa Clara, California

Moving away from a customer facing role but utilizing all of that experience and being the voice of services internally. Be a liason between engineering & services in a global services and support.

San Jose, California

As an engagement manager, I deal with tier 1 customers to manage integration of our product. I also deal with install based clients on change request to manage 3 months to one year cycles projects. So far, I have been managing multitude of clients with varying degrees of complexities in implementation. I work to build client relationships, deliver creative.

• Analyze LIFT (performance) reports; debug technical issues related to report generation. Communicate issues to management and work with different teams to fix performance related issues.
• Automating tasks: Created a script to automate some repetitive QA tasks using PHP.
• Solution Engineering: Work as a solution engineer to fix issues like – configuring regular expressions, creating and updating XSL style sheets, creating scripts to perform various tasks, etc.

My job was to update student records using PeopleSoft and File Maker. I also managed up to 3000 student files and records.Along with that, I provided customer service to diverse student population at SJSU.

- Created and updated Network Diagrams as a part of network documentation.- Learnt basics of Web application testing, vulnerability management and performed OWASP based WebGoat labs for the same.