- Collaborated with clients and stakeholders to gather and analyse business requirements, leading to a 20% improvement in workflow efficiency through process optimization.- Working as a bridge between business users and technical teams, ensuring seamless communication that resulted in the successful delivery of ERP solutions on time and within budget.- Developing comprehensive project documentation, including user manuals and process flowcharts, whichenhanced user training and system adoption by 15%.-Led user acceptance testing (UAT) and incorporated feedback, reducing post-launch issues by 25% and ensuring smooth system integration

Designed Power BI dashboards for Swinburne University's Asset Management, covering assets across six campuses, and improving asset tracking and utilization. Utilized SQL and Power Query for data cleaning, transformation, and visualization, creating insightful reports to assist in hardware and software management. Developed KPIs to monitor asset lifecycle and forecast end-of-life dates, helping optimize resource allocation and budget planning. Improved asset tracking efficiency by 25% by creating automated dashboards and reports. Played a critical role in streamlining asset management operations by developing interactive dashboards.

Collaborated with marketing teams to gather and document business requirements, leveraging SQL to analyze campaign data and Tableau to create impactful dashboards for performance tracking.Designed Tableau reports to visualize marketing metrics such as customer engagement, conversion rates, and campaign ROI, enabling data-driven decision-making.Utilized SQL to extract and transform marketing data from multiple sources, providing actionable insights to improve campaign targeting and audience segmentation.Conducted business process mapping to streamline marketing workflows and identified areas for process improvements in campaign execution and reporting.Managed project risks, coordinated with cross-functional teams, and ensured timely delivery of marketing initiatives and milestones. with stakeholders to gather and document business requirements, translating them into actionable solutions. Conducted business process mapping and identified areas for process improvement and system enhancements. Managed project risks, communicated with stakeholders, and ensured timely delivery of project milestones.