Pia R. Email & Phone Number

• Track progress of telecommunication projects by attending meetings and monitoring email correspondence• Ensure all essential construction project documents are present, up-to-date, and approved in a timely manner prior to construction beginning on a project. • Drive the project close-out process to 100% completion utilizing a custom created Excel tracker and guiding construction manager tasks. • Update or upload data into the client database to meet service level agreement… Show more • Track progress of telecommunication projects by attending meetings and monitoring email correspondence• Ensure all essential construction project documents are present, up-to-date, and approved in a timely manner prior to construction beginning on a project. • Drive the project close-out process to 100% completion utilizing a custom created Excel tracker and guiding construction manager tasks. • Update or upload data into the client database to meet service level agreement requirements• Maintain pleasant relations between the company, its clients and vendors.• Provide administrative support to program , project, and construction managers. Show less

• Co-led a 10 member Board of Directors in chartering the first Pilipino Alumni Chapter at Cal Poly Pomona• Oversee the planning and execution of alumni centered events• Schedule and promote the organization's content via social media• Promote Filipino cultural awareness and connection through events and content

• Create and manage targeted ad campaigns in Facebook Ads Manager for Instagram Stories• Increased Instagram profile reach by nearly 30% within one month• Engage with communities and clients through social media to increase web traffic, lead generation, and brand awareness• Compose personal graphics and content for social media use in Canva

Upland, California, United States

• Provide system administration, installation, configuration for 5 different payroll related programs• Manage the full project lifecycle, development, and implementation of company’s new proprietary CRM software• Communicate to development team the goals and needs of software owners and customer service users• Train all departments on how to navigate software• QA test self-service website application to guarantee proper functionality after updates• Monitor, analyze, and… Show more • Provide system administration, installation, configuration for 5 different payroll related programs• Manage the full project lifecycle, development, and implementation of company’s new proprietary CRM software• Communicate to development team the goals and needs of software owners and customer service users• Train all departments on how to navigate software• QA test self-service website application to guarantee proper functionality after updates• Monitor, analyze, and report customer complaints and requests to improve web-app user experience• Create and maintain system process and problem documentation used internally and by clients• Oversee daily operations of the IT infrastructure including business applications, network connectivity, and computer systems• Deliver first-level support in help desk service requests internally and to over 200 clients in a timely manner• Escalate complex support requests to IT manager for resolution• Translate specific needs of clients and execute as a custom Crystal Report• Ensure users are maintaining confidentiality and security of company and client documents Show less

Pomona, California, United States

• Manage the 13-member Executive Board in an efficient manner which resulted in an increase of 25 members• Organized study space for 120 members to increase overall student academic success• Promote Filipino cultural awareness through hosting 30 workshops and activities with 40 membership turnout• Organize and encourage personal health with sporting activities through campus intramural programs

Diamond Bar, Ca

• Composed and delivered informational reports daily (via Tableau and Microsoft Excel)• Researched and compiled data regarding National Guard and the National Reserves for analytical use• Assisted in creating a data dictionary for Cube and ODS data tables• Taught and developed one-hour Tableu training for colleagues

• Receive training on social justice issues to advocate social justice and diversity through 15+ special events dedicated toward recognizing the Asian Pacific Islander Community• Coordinated a special graduation celebration for over 100 API students and their families to promote unity within the community• Support 5 other cultural centers on campus by attending over 20 workshops and events • Implement resources, such as free printing and rentable media, for API Students to help them… Show more • Receive training on social justice issues to advocate social justice and diversity through 15+ special events dedicated toward recognizing the Asian Pacific Islander Community• Coordinated a special graduation celebration for over 100 API students and their families to promote unity within the community• Support 5 other cultural centers on campus by attending over 20 workshops and events • Implement resources, such as free printing and rentable media, for API Students to help them succeed Show less

Bachelor Of Business Administration (B.B.A.), Computer And Information Sciences And Support Services

Education record

Participated in Swing Club all four years, and was President for my Junior and Senior year.