Visualization:Plotting visual graphs like Sankey Charts, Pie Charts, Radar Charts & Pareto Charts of Ticket data analysisPlotting advanced charts such as Histogram, Word cloud, and multi-dimensional Cluster Charts Plotting Conditional formatting graphs and Email Alerts for Ticket traffic data analysisUse of Power BI to Generate Reports with Data Mining Computable ToolsAutomation:Using Excel VBA+ Pivot Tables to automate in Generating Reports Integrate Service Tickets Reports to Power BI or Excel using Data Connections featuresUsing Text analytics to auto categorize the tickets and convert to actionable items to necessary functional departmentsChatbot using AI for IT Service ManagementUsing Machine Learning Algorithms for Pattern Recognition

Done Budget Forecasting and Audit analysis of IT FinanceDone Financial Monitoring of ledger accounts on monthly basis. Done Risk Analysis on Financial Models for Infra Projects using Monte Carlo SimulationPrepared Project Management Templates in monitoring and managed new Projects Developed MIS Reports on a regular basis (Daily, weekly and Quarterly analysis) on Incidents, MIs and Problem RecordsMonitored SLAs and escalated to the respective ownersFacilitated technology integration workshops between Business Teams and IT Partners Conducted IT Training Sessions (basic level) for new joiners