Understanding Current and Potential customers to manage the customer journey with the company Escalation Handling from both consumer and client endExperience in sales and negotiation Working on Marketing and Promotional strategies to improve the clients products As dell is product based, I also involve in routing the customers so as to provide appropriate clarifications and solutions to appropriate module in our company Managing & maintaining product & data information within company systemsLiaising on a daily basis with clients, customers and suppliers

Understand the plans, organizational structure and products knowledge to ensure hassle free work environment in industRoute and direct customer requests to appropriate personnelContribute ideas to resolve customer problems to improve productivity Work within various teams to ensure outstanding customer serviceDeliver prompt and professional solutions for customer inquiries via phone, email, online chat etc. Process and develop requests, monthly reports and process invoices Process and track customer claims to ensure claims are resolved timely.