Pradeep Bhat Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru Area, India

Handling BCP and Compliance related activities like queries, audits, training, monitoring compliance related activities.Analyse, recommend and implement all Regulatory requirements of the credit card business in India and USDevelop, maintain and test a robust Business Continuity Plan for all departments in the Operations teamBe a part of all Compliance and Regulatory activities like Due diligence program, self assessments and Internal Audits.Manage Vendor compliance for all external vendors and outsourced relationships.Currently on Cross functional training in the Fraud Control division (for 3 months)Domain KnowledgeBusiness Continuity planningConceptualizing and implementing Robust Business Continuity planning which involves constant monitoring of the Business continuity plan for completeness and accuracyParticipate in Functional and Table top exercise conducted by the regional BCP team comprising of the Japan, Asia Pacific and Australia regions.Participate in Business Impact Analysis to assess criticality of different departments within the Operations team in an aim to assess Recovery Time Objectives.Assess the Technology and Real estate requirement and subsequently Identifying, signing up BCP locations and setting up the infrastructurePartner with different linkages to conduct surprise fire drills to test BCP readiness.Work closely with senior mgt and Regional BCP teams.ComplianceEnsure the Operations team comply with Regulatory and Internal policies especially on Data Privacy.Conduct new hire compliance training to make them aware of the Company's compliance effortsConduct periodic self assessment on Regulatory and compliance requirements of the company.Participate in providing necessary documentation during Internal and RBI audits.Partner with different teams to ensure any Regulatory changes

ResponsibilityPreparing and submitting MIS reports to the senior management on a daily/weekly/monthly and adhoc basis.Participate in the Annual Budgeting process and subsequent reforecast exercisesHandled Business continuity planning for the Telephone service centreAssist the Director in making presentations to the senior managementOperations Expenses analysis and monitoring Provide Production support to the entire team.Backed up the Schedule Administrator during his leave.

Perform customer service (voice) functions for different kinds of customers (Cardmembers, Account holders, Merchants and Internal customers)Backed up the Trainer by conducting on the job and new hire training.Floor management in the absence of the Team leaderHandled Scheduling requirements of the team.

Lead and managed a sales team of 3 Responsible for acquisition and fulfillment of Card related activity for ChennaiFacilitate business tie-ups with new partners, signed up DSAs and monitored themAggressively promote the brand in the market place

Handle the Customer service Desk catering to walk-in customer's needsThorough knowledge of the Exchange Control Manual issued by RBIEnsure 100% documentation in compliance with the FERA and Exchange control manualEnsure smooth functioning of the Cash department.Remittance of Foreign Currency to correspondent banks abroad.Liaised with:Authorized Dealers and Organizing training Programs on "Counterfeit Notes Detection & encashment".Reserve Bank of India regarding 'R' Returns and Clarifications in the Exchange Control Manual.

M.Com, Commerce

Post Graduate Diploma, Computer Applications