1. Sales Target Achievement:Meet or exceed monthly, quarterly, and annual sales targets.Develop and implement strategies to drive sales growth.2. Customer Acquisition and Retention:Identify and target new customer segments for business expansion.Implement customer retention strategies to ensure repeat business.3. Team Leadership and Development:Lead and motivate the sales team to achieve individual and collective goals.Provide coaching and training to enhance the team's selling skills.4. Sales Forecasting and Reporting:Develop accurate sales forecasts based on market trends and historical data.Regularly report on sales performance, analyze results, and propose corrective actions.5. Market Research and Competitor Analysis:Stay updated on industry trends, market conditions, and competitor activities.Utilize market insights to adapt sales strategies and gain a competitive edge.6. Customer Relationship Management (CRM):Implement and maintain effective CRM systems to track and manage customer interactions.Ensure a high level of customer satisfaction and loyalty.7. Product Knowledge and Training:Stay informed about product features, benefits, and updates.Conduct training sessions for the sales team to enhance product knowledge.8. Negotiation and Closing Deals:Develop and enhance negotiation skills within the sales team.Ensure effective deal closing and contract finalization.9. Sales Process Optimization:Continuously evaluate and optimize the sales process for efficiency.Identify bottlenecks and implement improvements for a smoother workflow.10. Cross-functional Collaboration:Collaborate with marketing, operations, and other departments to align strategies.Foster communication and cooperation between different teams to achieve common goals.11. Key Account Management:Develop and maintain relationships with key accounts.Implement strategies to maximize revenue from key clients.

Ensuring all Operations are carried on in an appropriate, cost-effective wayImproving Operational Management Systems, processes and best practicesHelping the Organization’s processes remain legally compliant, Queries & Complaint Trackingthrough every channel.Hands on Experience in Team Management of 16.Responsible for Customer Relationship Management & Client Relation Management. Managing Entire process - From order execution till end delivery & feedback from customers.Analysis on minimising waste within manufacturing with highlighting gaps.Creation of Development Plans & Stretegies.Interacting with Cross Functions Teams to improve work flow.Data Mining to improve process & Flow.Examine financial data and use them to improve profitability. Manage budgets and forecasts.Perform quality controls and monitor production KPIs.Recruit, train and supervise staff.Find ways to increase quality of customer experience & E- Mail.Responsible for Payback Rewards, Bharatpe, Jubiliant, Voucherworld, Easy Rewards, Jet privilageetc.Analyzed & improved waste in refund of almost 20%Mining the entire data of courier which reduced fake RTO, Less damage & Damage Refund. Monthly Rate Comparison among all couriers & implement the best accordingly with quality.Hands on experience in PO, Budget Analysis on Running Campaigns, Courier Billings.