Pradeep Dalal Email & Phone Number

New Delhi, Delhi, India

Supervising and training employees, recruiting new staff, solving customer complaints, budgeting, maintaining inventories, updating records, and implementing sales and marketing campaigns.

New Delhi, Delhi, India

Setting their team’s goals and communicating them effectivelyDeveloping and implementing plans and strategiesDelegating responsibilities to team members according to their expertiseResolving internal conflicts and boosting up the team’s moraleUsing key metrics to keep the track of team progressManaging and allocating the team’s resources

New Delhi Area, India

Worked 4 years in ITC welcome hotel Senior steward |New Delhi | May 2013 – March 2017• Managed minimum 3 functions of more than 500 guests daily with staff of 10Stewards, 30 external team members and trainees and other supportive staff.• 2 promotions and many appreciation letters in 4 years• Greeted and welcomed all hotel guests with a smile.• Solicited feedback through questionnaires to evaluate levels of guest satisfaction.• Improved customer service ratings through Communication and smile.• Updated team members about changes in hotel products, services, pricing and policies.• Carefully followed safety and sanitation policies handling food and beverages.• Enthusiastically and appealingly described food and drink specials to guests.

Dubai, United Arab Emirates

Management Trainee | Dubai, UAE |November 2011 – February 2013• Every weekend we managed food and beverage service for 80,000 guests who are coming to our hotel for watching horse races• Skillfully promoted items on beverage lists and restaurant specials.• Displayed enthusiasm and knowledge about the restaurant's menu and products.• Inventoried and restocked items throughout day.• Greeted, registered and assigned rooms to guests of hotels or motels.• Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.• Resolved service-related problems in a timely manner.