Pradeep Garg Email & Phone Number

India

Working on Entra ID protection, Privileged Identity Management, Privileged Access management, Conditional Access policy, AccessReviews, Access Packages, MFA, etc.•Assessing the current state and readiness of the organizations formigrating to or adopting Microsoft 365.•Planning and designing the Microsoft 365 architecture, including theidentity, security, compliance, and data management aspects.•Implementing and deploying the Microsoft 365 solutions, such asExchange Online, SharePoint Online, Teams, OneDrive, Power Platform,and Azure AD.•Managing and monitoring the Microsoft 365 environment, including theperformance, availability, reliability, and security of the services andapplications.• M365 Information Protection, DLP, Data Governance.Providing guidance and support to the organization and the end userson how to use and optimize the Microsoft 365 features andfunctionalities.•Working on Microsoft 365 Security & Compliance: Working on Zero TrustSecurity Model, Microsoft Sentinel, Microsoft 365 Defender Products(XDR), Microsoft Purview Compliance, analyzing threats.• Configuring Data Connectors to Microsoft Sentinel and Analytic rules.• Held training sessions with groups holding more than 100 + students.• Analyzing and implementing the security postures of organizations.Advising clients to implement the different services offered by M365 andAzure Cloud.•Providing senior-level support to clients based on their businessrequirements.•As a Microsoft Certified trainer, also providing Microsoft Trainings onvarious courses such as MS-100(Microsoft 365 Identity and Services), MS101(Microsoft 365 Mobility and Security), MS-500(Microsoft 365 SecurityAdministration), MS-102(Microsoft 365 Administrator), SC-200(SecurityOperations Analyst Associate), SC-400(Information Protection andCompliance Administrator Associate), MS4004(Empower your workforcewith Copilot for Microsoft 365 Use Cases), JS-100 (Just started withMicrosoft Copilot) etc.

Maharashtra, India

Provided M365 support to (USA and other part of the world) businessclients as a Microsoft 365 Administrator, Exchange Online, SPO, Security and ComplianceMicrosoft Teams Administrator, with hands-on experience in PowerShell.•Troubleshooting Microsoft 365 solutions, such as Exchange Online, SharePoint Online,Teams, OneDrive, Power Platform, and Azure AD.•Deploying Microsoft Teams Direct Routing with existing PSTN, configureAuto-Attendant, Call Queue, Resource account, port numbers, andtroubleshooting critical issues: call flow, phone number assigning withresource account and user accounts, etc.•Kept customers informed about issue resolution progress and providedupdated estimated times of resolution on ongoing basis.•Assisting customers to onboard from On-Prem exchange servers toOffice 365 with the help of migrations: Hybrid, Cutover, Staged, IMAP.• Working on Office 365 Security - EOP, Microsoft 365 Defender, etc.Troubleshooting critical issues, such as Office 365 accountcompromised/spoof/phishing, mail flow (MX, SPF, DKIM, DMARC),Directory sync to Office 365 via Azure AD connect, migration issues,mailbox provisioning, MFA, etc.• Providing solutions for SharePoint Online, OneDrive for Business, Office365 message encryption (OME), Outlook, O365 apps• Microsoft 365 Defender products(XDR).• Microsoft Sentinel.• Pass-Through Authentication.• Password Hash Authentication.Email Authentication: SPF, DKIM &DMARC.• Authentication and Authorization.• Exchange Online Protection.• Data Recovery• Data Retention, Data Archiving.• Microsoft Copilot.Endpoint management throughMicrosoft Intune (MDM).• Auto Attendant and Call queue,Teams Administration.• Customer Support.

Pune, Maharashtra, India

Working on Office 365 technology, providing solutions to mailboxcompromised/spoofing/phishing issues, troubleshooting exchange mailflow-related issues, managing users in O365 environment, managinggroups in O365 and assisting customers to migrate emails to O365.• Assisting customers related to the licensing and providing recommendation for the right license options.• Configuring/installing Windows and troubleshooting Outlook client.Configuring printers, files/folders (network drive) from a file server onlocal machine fixing LAN connectivity issues.•Updated software versions with patches and new installations to closesecurity loopholes and protect users. Configuring/Fixing Outlook related issues with emails.•Kept customers informed about issue resolution progress and providedupdated estimated times of resolution on ongoing basis.

Noida Area, India

• Installing, Managing, and Configuring Modem and Routers.• Configuring FTP, HTTP, DHCP, DNS, Mail Server, and Servers.Router configuration on Beetel, Beenatone, and D-link modem androuters.•Addressed technical support inquiries by resolving open service ticketsand requests.• Demonstrated advanced product knowledge to solve customer issues.• Supported customers with online billing, access and account issues.Handled customer service issues by providing guidance or escalating foradvanced support.