Pradeep Gorur Email & Phone Number

- Achieve SLA's and reduce escalations.- Build positive internal and external customer relationships.- Achieve business objectives (sales, revenue, CCI, cost-to-serve) through articulation and application of standard delivery solutions for a specific team- Active participation on initiatives driven by DM's/center on cost saving targets as per supervisor guidance. The client value bottom line impact as acknowledged by client has to be 20% of the set guidance value.- Preparation of Client / Internal / External audits. All open items to be monitored, followed up and closed / sign off by client. No audit observations (including AFS CF/SOX/SAS/SAR/ISO).- Support and participate. Client Referenciability - 100%... No Client Referenciability issues due to client noise or dissatisfaction.- Adherence to HR communication calendar.- Take steps to increase employee engagement.- Rewards utilization - 100%.- Align to service performance management and metrics.- Increase efficiency by managing processes, resources and technologies to ensure the smooth flow of operations to meet cost, quality, controls and delivery targets.- Manage risks and outputs to complete a project with the associated deliverables and quality.- % SLA Attainment - Ensure that the SLAs agreed are measured consistently, reported and reviewed. 1) 100% non-dependent SLAs, 2) 97% Client dependent SLAs.- OPC - Deliver accuracy as per the required timeline.

Managed 3 Assistant manager for O2C, R2R & Crest reporting and total team of 45 Members for UK, Northern and Southern Europe and APACManaging of capacity utilization and cost management.Management of working capital for client through treasury process.Extended Support for new transition of Australia:APAC Record 2 Report and Order 2 Cash process were transitioned seamlessly.1. Traveled to United Kingdom to transition following process.Period: February 2009,Transitioned following process with 11 billable headcount.1. Treasury Management transition included following activities.Cash book management.Vendor payments management.Receipts management.Reconciliations of bank books.Stock ownership payments2. Financial reporting transition included following activities.A. Balance sheet / General LedgerReconciliations of balance sheet accounts.Processing of overhead charges through journals.B. Intercompany processPeriod: May 2009,Transitioned following process with 3 billable headcount.Legal ProcessLegal process has been categorized into 3 categories.Payroll Debtors – Recovery of manual overpayment made to employees.Accounts receivables Debtors – Recovery of external customer’s debts.Vendors – Recovery of overpayment made to vendors.2. Traveled to Australia to transition following process.Period: March 2010,Transitioned following process with 4 billable headcount.A. Cash Management Process B. Payroll processC. Crest managementD. Fixed assetsE. Accounts receivable processF. Balance sheet Reconciliations3. Traveled to United States – Columbus Ohio to transition following process and was also part of client facing as 2 people accompanied me for the transition.Period: June 2011,Transition following process with 5 billable head count.A. Crest management process for 58 reporting units.B. Payroll process

Bachelor Of Commerce (B.Com.), Accounting And Finance

Bachelor Of Commerce (B.Com.), Accounting And Finance