Oversee the management and maintenance of the organization's infrastructure, including servers, networks, and cloud platforms.• Collaborate with the IT service provider to execute IT projects and ensure their successful delivery within defined timelines and budgets.• Manage and coordinate vendors, ensuring adherence to service level agreements (SLAs) and holding them accountable for meeting project milestones.• Monitor and optimize the performance, reliability, and security of the infrastructure and networking systems.• Provide technical guidance and support to the team, assisting with troubleshooting and problem resolution.• Collaborate with cross-functional teams to understand business requirements and align IT infrastructure strategies accordingly.

Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.• Fault diagnosis of desktop hardware and co-ordination of repairs and replacements• Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating system • Take remote access of the system help in trouble shoot the issue• Troubleshooting hardware and software related issue for the laptop and desktop & projector

Managing and leading the technical support team which is responsible for 24/7infrastructure Services on ISP and Network Infrastructure.* Monitoring all ADSL2 /2+ WAN Link/ WAN IP/ copper gain by using tools like OSS, ECRM aticketing tool software used for capturing the events and raising tickets for thereference.* Monitoring DSLAM Outages using Tivoli monitoring application tool & Escalating criticalalerts to NOC.* Configuring Static and Dynamic IP addresses, USB and ADSL2 / 2+ Modems & Routers(Beetel, Dlink, Huwaie, Zyxel, Belkin, Linksys, Netgear, DataOne and CISCO Routers).* Good knowledge of Mail Client configurations and Troubleshooting of (MS Outlook,Outlook Express 2000/2003/2007, .* Troubleshooting of VPN Clients.* Handling IP Blacklisting and Block listing issues. * Upgrading new Firmware and patches in the ADSL routers and Modems.* Experience in troubleshooting with Remote PC using Remote access tools (Net-meeting,IBM Support Soft, and Team viewer).* Good Knowledge of configuration of WIFI Router and enable the Security futures, (MACfilter, WPA/WEP).* Monitoring the Spamming activity in Client Networks using third party Web Application.* Configuration of TCP/IP, DNS, DHCP, EMAIL ID, Relay Configuration.Dell India