Pradeep Jayaprakash Email & Phone Number

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

- Worked with Clients from diverse verticals like Manufacturing, Automobile, Public Sector, State and Central Governments; Identified their needs and delivered the services within the context of the business, by establishing processes to provide consistently high levels of customer service in a cost-effective manner.- Actively participated in Contract / Proposal vetting, Sizing, Solution workings and Pricing, Pre-Sales activities, RFP Tender & Bidding Activities, negotiations and… Show more - Worked with Clients from diverse verticals like Manufacturing, Automobile, Public Sector, State and Central Governments; Identified their needs and delivered the services within the context of the business, by establishing processes to provide consistently high levels of customer service in a cost-effective manner.- Actively participated in Contract / Proposal vetting, Sizing, Solution workings and Pricing, Pre-Sales activities, RFP Tender & Bidding Activities, negotiations and renewals.- Team building and leadership; experienced at resolving complex issues and making things happen across multi-functional teams from multi LoBs, & BUs through effective communication, synergy and ownership. Motivated and mentored Project managers, team members to exhibit their full potential and agility to changes.- Built seamless delivery eco system and work culture involving all the stakeholders to overcome any ambiguities / risks with agreed mitigation plans. Initiated new age IT initiatives like Digital enablement, Automation, Data Analytics, IoT- Worked on different Pricing Models, implemented levers of productivity improvement and cost optimization methods there by effectively arrested Revenue Leakages. Reduced Cost Of Delivery and Increased Gross Margin & OM/EM without impacting the Quality of Service.- Ensured timely Billing and Collection from Clients. Worked on SLA Credits and Penalties. Delivery led revenue growth like Account Mining / farming, renewals, CRs and OTBs. Provided IT road maps, Capacity Planning, IT Budgeting / Reduction of TCO of IT.Significant Achievements: -Successfully executed State Data Centre and State WAN in key South Indian States. Rolled out mission mode eGovernance project and Services - Successfully digitized 9 lacks service records of Government employees as part Integrated Finance & HR Management services for a State Government. Show less

Chennai Area, India

Offshore Manager for Offshore Management Team of 25 high caliber; level 3 technical consultants supporting Corporate Systems Operations (CSO Track) of AMD, spanned across 4 locations (Offshore – Chennai, Noida: Onsite – Austin, Sunnyvale). Sub Tracks of CSO are Windows Server Support, Unix Server Support, SAN, Data Center Operation and File & Print services. Each track is led by Track Leads.Roles and Responsibilities:My job responsibilities were Monitoring and Tracking Incident Tickets,… Show more Offshore Manager for Offshore Management Team of 25 high caliber; level 3 technical consultants supporting Corporate Systems Operations (CSO Track) of AMD, spanned across 4 locations (Offshore – Chennai, Noida: Onsite – Austin, Sunnyvale). Sub Tracks of CSO are Windows Server Support, Unix Server Support, SAN, Data Center Operation and File & Print services. Each track is led by Track Leads.Roles and Responsibilities:My job responsibilities were Monitoring and Tracking Incident Tickets, Problem Tickets, Service Requests and Change Requests to close within agreed SLA.Conducting Daily Operations and Team Meetings. Weekly CSO review meeting with Client. Analysis of Ticket Life Cycle, Customer Satisfaction Index, Backlogs and Out Of SLA incidents. Monthly review of Team Productivity and SLA achieved.Participating in Audio Bridges of Severity 1 incidents and coordination with onsite and Offshore teams until closer of the incident. Monitoring of Problem Management and Minor Projects carried out. Scheduling monthly Preventive Maintenance with Onsite team for regular Patch, Hot fix update and Hardware replacements. Coordinating with client CAB and Emergency CAB for carrying out change requests.Coordinating with other Tracks like Network, IT Service Desk, Tools, Security, SAP Basis, Remedy, DBA, Applications, Metaframe etc on necessity basis to run the operation smoothly.Other normal Managerial responsibilities like leave management, HR and administrative coordination and Top Management interactions. Initiating Travel Plans for Engineer’s Onsite Visit. Identifying area of improvements and plan for Training. Show less

Chennai Area, India

Managing and Supervise 55-member Technical Team that supports HP & Compaq products like Servers, High End Printers, Desktop & Office PCs, Laptops and All types of Printers, Storage Devices and more products in installation, implementation, Integration and Troubleshooting, Diagnosing and fixing Issues.Providing technical assistance to service engineers, mentoring their daily activity, handling Technical and customer Escalations. Documentation and Report Generation.Team Co-ordination… Show more Managing and Supervise 55-member Technical Team that supports HP & Compaq products like Servers, High End Printers, Desktop & Office PCs, Laptops and All types of Printers, Storage Devices and more products in installation, implementation, Integration and Troubleshooting, Diagnosing and fixing Issues.Providing technical assistance to service engineers, mentoring their daily activity, handling Technical and customer Escalations. Documentation and Report Generation.Team Co-ordination, Interacting and communicating with Top Level Management and High-Level Technical Escalation Teams. Handing of Corporate Customers and Floor Management.Responsible for Billing, Budgeting and Accounts Transactions. Revenue generation and additional Business improvements. In charge for all Bank and HR related activities.Responsible for both In-House and Onsite activities of the Service Center, Supervising Part Orders and warehouse coordination. Conducting review meetings, guiding service Coordinators in their activities. Plan and achieve the targets set.Process and Product knowledge in all HP & Compaq products like Prolient Blade Servers, Itanium Servers, High End Printers like LJ900, CLJ9000 series, Presario and Compaq Laptops, All-in-ones and Office Jets and Plotters.Key Contributions:* Improved BFT (Metrics of Service Center Performance) from 70 to 95 and maintained it consistently.* Successfully implemented Print Advantage / Projects in ABN Amro and OfficeTiger Corporate Customers.* Increased Customer satisfaction Index from 6.5 to 9.2, Reduced Turnaround Time in all repair works.* Ensured defect-free, quality service and optimized utilization of resources* Identified non-conformities in delivery and planned follow up action for the same.* Increased the Profit and Bottom Line to 35% of the revenue. Show less

Chennai Area, India

Master Of Business Administration - Mba, Finance, General, First Class

Bachelor Of Engineering - Be, Eee, 1St Class